American Express Technologies

American Express Technologies

American Express Technologies

American Express is the world's premier service company, and the largest credit card issuer by purchase volume. We're also an equal opportunity employer, made up of people from many diverse backgrounds, lifestyles and locations.

Our heritage is built on service and sustained by innovation. From an express mail business in 1850 to one of the world’s largest card issuer by purchase volume to a digital innovator, we’ve never been afraid to explore new possibilities and embrace the changing marketplace.

Yet as we’ve adapted, we’ve remained true to our core principles and our unique position in the industry. So what makes us different? To start, we aim to deliver more value to our customers than any competitor. We earn most of our revenue from the business we drive to merchants rather than from lending fees and revolving credit balances. In addition, our presence across the entire payments chain gives us diverse opportunities to grow our business and innovate throughout the global marketplace.

Years of successful innovation means we cover a lot of ground. There are many ways to break down the work we do, but our four lines of business are a good place to start:

  • Cards offers proprietary products and services globally touching countless lives every day
  • Travel includes the wide-range of services we provide our Cardmembers as they venture to the ends of the Earth
  • Business Services works with business around the globe to provide the financial solutions they need on a daily basis
  • Corporate/Enterprise is a unifying force for our advertising, magazines, websites, public image and, above all, our people

Through all the things we do and the many ways we do them, we’re helping our customers to do more every day.

Case Studies

[casestudy]
  • Name: Ryk Waters

Description:

Tell us about yourself
I'm 27 and worked for LloydsTSB before going to university at Sussex for both my undergrad and postgrad. I play as many instruments as I can get my hands on or will fit in my flat. And also play and watch far too much football than is healthy. I like dogs, bacon and cheese (in that order).

Why did you choose the programme?
I was really on the fence between continuing in academia or entering into the 'real world' of working, so the program was a really good middle ground to do both. And the fact that Amex funds the MSc is an added bonus.

What did you study?
My BSc was in Computer Science and my MSc was in Intelligent Systems.

How have you used the skills learnt during your study?
I use the skills of continuously learning, keeping up to date with emerging fields of research and advanced programming every single day at work.

What did you do after the scheme?
My first role was in a team called Strategy and Innovation where I researched emerging technologies such as biometrics (Fingerprints, Iris recognition), natural user interfaces (MS Kinect, Leap Motion etc.) and many more to see how they could benefit American Express and our card members.

How is it working/living in Brighton?
I love Brighton! I came down to study for my BSc in 2007 and I've been here ever since.

How do you find the program?
The program was great, it was a good mixture between corporate working, research & study, and self lead innovation and initiatives within Amex.

What are you currently working on?
I'm currently developing prototypes and experiences for new digital products and services. Ensuring that everything that we deliver has the user at its centre and provides a great experience for all.

Plans for future?
I plan to continue developing great user experiences, but at a higher level in the team, hopefully leading to greater reach of designs and prototypes throughout the organisation and beyond.

Why would you recommend working for American Express?
Amex sets itself aside from the other financial organisations as it isn't all about the money. It's about the experiences and the service, this goes for both the customers for the employees and truly makes it a unique place to work.

Other than your day job what other activities are you involved in at Amex?
Outside of my usual work role I am involved in running internal hackathons, helped set up the Disability Awareness Network and take constant part in initiatives fostering innovation and creativity at Amex.

[casestudy]
  • Name: Hassan Rajwani

Description:

Tell us about yourself
I’m a UX designer who has a passion for delivering beautiful, engaging and user-friendly digital experiences for my users, both card members and employees. I came to American Express straight from Loughborough University where I completed a BSc in Computer Science.

Why did you choose the programme?
My final year at Loughborough University was actually the first time I enjoyed studying. So I was strongly considering doing a Masters. However, I knew that at that particular point in time it was essential to gain experience so I was very much looking for a job after university. I saw this programme and was pleasantly surprised that I was able to do both! The only place in the country I found this opportunity in the industry I wanted to go in to!

What did you study?
Human Centered Computer Systems (Now HCI).

How have you used the skills learnt during your study?
Yes, the skills I learnt during my MSc were integral to me getting a full time role and also getting my latest position too. The MSc actually has shaped my career path as I have decided to follow a UX path through the company.

What did you do after the scheme?
I joined a team which reviewed digital web projects across the company to ensure they were adhering to digital standards (such as performance, accessibility and user experience). This was great as I got to see what the whole company was doing in terms of digital and got a feel for how we work in each market too. This was also an interesting role as my boss was based out of New York so I had several opportunities to travel.

How is it working/living in Brighton?
I was actually born here. So I guess that show’s how good it is as I’ve not left (apart from Uni). It’s a great city to work and live in, especially during the summer as you can leave work and enjoy the rest of the day at the beach.

How did you find the program?
Putting it simply, I wouldn’t be where I am today without the experiences I encountered through the programme. It gave me the opportunity to move around the organization trying out different areas and job roles to help me determine what I’m good at and where I want to go. Also importantly where I didn’t want to go!

What are you currently working on?
I’m currently working within our internal agency team specifically as a UX designer helping shape the future digital experiences that our customers and employees will interact with.

Plans for future?
I’m about to continue my studies part-time at HULT International Business School doing an MBA.

Why would you recommend working for American Express?
Mainly the people. You interact with so many different types of people across the globe from different backgrounds and can learn so much from these interactions.

Other than your day job what other activities are you involved in at Amex?
I’m currently leading a Digital Blog for my group which will be seen across the company on our intranet, whilst also creating a Dragon’s Den competition within my organisation to inspire our employees to come up withideas and pitch to senior leaders.

[casestudy]
  • Name: Charlie Newman

Description:

Tell us about yourself
I work in American Express Interactive, developing prototypes for any digital product Amex wants to launch, i.e. websites, apps, APIs ... anything.

Why did you choose the programme?
I wanted to work back in Brighton, the Amex graduate scheme suited me perfectly, and I couldn’t resist the sponsored MSc!

What did you study?
IT & e-Commerce.

How have you used the skills learnt during your study?
Yes, skills I learnt in courses such as Human Centred Computer Systems (HCCS), Advanced Web Applications, Multimedia Design for Applications (MDA) have proved invaluable for creating digital prototypes.

What did you do after the scheme?
Business Analyst in Strategy and Innovation - Looking at rolling out an API strategy across Amex.

How is it working/living in Brighton?
Awesome.

How do you find the program?
A friend working at Amex recommended it to me.

What are you currently working on?
Digital prototypes.

Plans for future?
I’ve always wanted to work abroad and Amex has offices all around the world, let’s see where I end up...

Why would you recommend working for American Express?
I love to travel and I’ve already been to New York (twice), Phoenix and Silicon Valley as part of my job.

Other than your day job what other activities are you involved in at Amex?
I’ve helped organise two Hackathons with another one in planning.

[casestudy]
  • Name: Jenny Marlow

Description:

Tell us about yourself
I grew up in Sussex, fairly near Brighton. I studied IT with Media Communications at Lancaster University, as it covered a range of subjects from computer programming and image manipulation to video editing and virtual reality and I couldn’t decide what I wanted to do after I left school so thought this would give me a lot of options. I ended up going down the computer programming route, working as a developer for about 4 years until I decided to move back to Sussex and found the Amex Masters Programme.

Why did you choose the programme?
After studying my undergraduate degree, I worked for about 4 years as a computer programmer. However, although I enjoyed working with technology, I wanted a more varied role where I got to work directly with customers rather than being sat in front of a computer all day! This programme seemed perfect, as I got to not only try out different roles, such as business analyst and portfolio analyst, which I had not done before, but I also got to go back to university and brush up on my programming skills!

What did you study?
IT with Business and Management

How have you used the skills learnt during your study?
My course covered a lot of programming and technical details, which although I’ve not used directly, has been valuable when having conversations with technical members of my team and has improved my understanding. It has helped me to communicate to both technical and non-technical audiences.

What did you do after the scheme?
During the second year of the program, I got a permanent role as a Senior Business Analyst in the International Mobile Technologies team, which works on the American Express mobile web sites and Smart Phone apps that we have throughout our International markets (i.e. all countries except for the USA).

How is it working/living in Brighton?
I don’t live in Brighton, but like working here. It’s easy to get here by train and there’s lots of things to do. I like to browse the shops if I have time during lunch and there are also loads of restaurants to choose from if you want to get some dinner after work.

How do you find the program?
It’s been a really great experience! Although it’s been hard work and challenging at times, it’s kept it interesting and I’ve enjoyed learning a variety of different skills from both my project work and my studies.

What are you currently working on?
I’m involved in a number of different projects to enhance both our mobile web site and our iPhone App across multiple countries.

Plans for future?
Not really sure. I’d definitely like to stay at American Express working in the technology sector and I’m enjoying working with mobile technologies at the moment. I’m always on the lookout for new opportunities though, so will just see what crops up.

Why would you recommend working for American Express?
Great people to work with. Good opportunities for development and support from your leaders. Interesting and varied work, which means I’m always developing new skills.

Other than your day job what other activities are you involved in at Amex?
I was involved in the Hackathon, where our team won the Best Enterprise Hack for our prototype. I’m now working with my team outside of my day-to-day work to develop our idea further and showcase it to different teams to see if we can drum up some interest and even get it into production. I was also the communications manager for WIT (Women In Technology) while I was on the programme, which was a great way to network with people from other teams I wouldn’t have otherwise got to know.

[casestudy]
  • Name: Nicola Guenigault

Description:

Tell us about yourself
I’m from the south east originally and moved to Brighton a while back when I was doing my undergraduate degree Computer Science and Artificial Intelligence at Sussex University. I’m a techy turned analyst although I still find ways to dabble in coding. My main non work activities are horse riding, photography and skiing so I love being near the sea and the south downs.

Why did you choose the programme?
I hadn’t entirely decided where I wanted to go next, I was weighing up the pros and cons of continuing further down the academic path vs leaving to join the working world and this seemed like a good way to help me make that decision - and it was!

What did you study?
I studied Intelligent Systems, my undergraduate degree was Computer Science and Artificial Intelligence at Sussex so it was basically like my undergraduate degree continued. It can be tough course but a really good one; if you want to get really hands on with the technical stuff and learn how to do things like machine learning, it’s the one for you.

How have you used the skills learnt during your study?
The softer skills - presentation, communication, analysis and so on I use every day; coding isn’t my day job but I have found opportunities to use some programming and even artificial intelligence skills.

What did you do after the scheme?
I’ve been working in International eApply as a Senior Business Systems Analyst , my team handles the development of online acquisition for consumer and small businesses across around 20 markets. My first introduction to the group was a team building day out sailing by the marina so it was a pretty good start to full time work.

How is it working/living in Brighton?
I’ve been living in Brighton about 6 years now from when I did my undergraduate degree and I love it here, I’m a keen horse rider so I spend most of my spare time out on horseback - having the south downs on the doorstep is a major bonus. As for working here I live nearby and the office is within walking distance of assorted good food establishments, Brighton town centre and the beach!

How do you find the program?
I participated in three really different placements as a project manager, programmer and analyst and it really helped me understand what type of role I wanted for my full time job as well as the kind of environment I’d want to work in.

What are you currently working on?
Currently working on a couple of big new digital acquisition capabilities but they haven’t been rolled out yet so that’s all the details I can give! We’re transitioning to agile so I spend some of my time doing analysis, writing user stories and creating prototypes but I’m also pitching in with coding and testing.

Plans for future?
A lot of more long term ideas but for now there’s plenty more to learn and I’m getting involved in extra campus workstream activities around agile and technical skills.

Why would you recommend working for American Express?
As an employer they provide of lot of benefits in addition to the basic package, there’s also pretty strong ties with various community projects so there’s plenty to get involved in - this year I’ve had training to go help teach ICT in school clubs. Specific to where I work, I work with a great team and have had plenty of opportunities and training for my own development.

Other than your day job what other activities are you involved in at Amex?
I was heavily involved in the creation of the Disability Awareness Network, helping them with analysis and event planning and got to attend some really interesting events at the House of Lords and Cisco House over the Olympic Park. I was part of last year’s Hackathon and had a great couple of days coding and eating large quantities of pizza!

Training & Profiles

American Express offers innovative and world-class programmes in the UK for students who want to develop a career in Financial Services. Our full-time, industrial placement and internship positions are designed to strengthen your skills, hone your natural talents and advance your career journey.

In addition to our innovative programmes, our UK offices have received numerous workplace awards, including The Sunday Times 25 Best Big Companies to Work for in the UK, The Times Top 50 Employers for Women and Stonewall’s Top 100 Employers. After a year of running our first summer programme, we have been ranked no. 25 best internships and placements provider by Rate My Placement.

Our Technologies MSc Programme is a 2-year programme for master's students looking for blue chip commercial experience. You’ll be involved with projects through a variety of roles, from project manager and business analyst to programmer.

Key Stats

Number of Opportunities: 12 - 15 Masters placements
Main Operating Industries: Financial and Technology
Salary & Benefits: £Competitive + Benefits
Entry Requirement: Undergraduate Degree with a predicted or achieved 2:1 or International equivalent
Locations: Brighton
Application Process: Please apply online
Roles Recruiting Into: Technology Amex Masters Programme

Application Procedure

Please refer to our website.