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Customer Service jobs & graduate schemes 2019

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154 jobs

    • What's the average salary for graduates in the Customer Service sector 2019?

      As of December 2019 the average starting salary for Customer Service graduates is £25,062. The average graduate starting salary in the UK in 2019 is £25,920.

      The latest graduate salary analysis 2019

      Avg salary:

      £25,062

    • When should I apply for a graduate job in Customer Service?

      During the past 12 months(2019), the most number of graduate jobs in the Customer Service sector were posted during September and October, so these may be the most strategic months to apply.

      The graduate recruitment calendar 2019

    • How hard is it to get a graduate job in the Customer Service sector?

      Based on our data, graduate-jobs.com would suggest that it's "challenging" to get a graduate job in the Customer Service sector compared to some other industry sectors - December 2019.

    • Do I need a 2.1 to get a job in the Customer Service sector?

      Based on our data, we suggest there's a "strong likelihood you wouldn't" require a 2.1 in order to get a job in Customer Service - December 2019.

      Graduate jobs with a 2.1 or a 2.2

    • Where are the most graduate Customer Service jobs located in the UK?

      In the past 12 months (2019) the most Customer Service jobs posted to graduate-jobs.com were located in London and Manchester

    • Is Customer Service a popular career choice for UK students and graduates?

      The Customer Service sector does not appear in our Top 10 most popular sectors list for UK graduates. We don't consider it a popular career choice for graduates in the UK .

      Which are the most popular industry sectors for graduates today?

      Popularity:

      11th

      of 40 sectors

    Working in Customer Service

    Customer Service offers many excellent and fast-moving careers, and most graduates leave university with all the skills needed to excel. The Customer Service sector crosses over with other sectors such as Sales, Retail and Management.

    Management schemes in Customer Service are popular and widely available for graduates from an array of degree backgrounds. Specific degrees are often not required, as employers value the intelligence and commitment necessary to complete a degree more than specialist knowledge. However, a relevant degree may be an advantage for certain positions.

    How to Get a Job in Customer Service

    Each customer and position is different, and there is no set routine for dealing with customers or clients. The best Customer Service workers understand how to approach different people and meet a variety of needs.

    Certain skills will set candidates ahead:

    1. Experience

    Many part-time jobs held by graduates while at university will have equipped them with the skills required for Customer Service. Bar or restaurant work, work in a retail shop, hospitality and many more positions are relevant to the Customer Service industry. Candidates should make sure to clearly note any work experience in applications and demonstrate how they can apply the skills learned across different fields within Customer Service.

    2. Customer understanding

    Understanding the customer involves understanding the brand and what the company can offer. For example, a company like Majestic Wine manages wholesale wine shops which require expert insight into their products. The typical Majestic Wine customer might be buying wine for an event or occasion, or looking to try a wine they don't know much about. A candidate should aim to show employers that they understand the specific needs of the customer, and how those needs relate to the brand.

    3. An understanding of Sales and Retail

    Sales and Retail are the two most common areas in the Customer Service sector. An understanding of the processes and functions behind Sales and Retail will help a candidate get noticed and onto the fast-track for a Managerial role. Candidates should be sure to highlight any previous experience in these areas.

    4. Communication skills

    Dealing with customers requires many types of communication, including face-to-face, over the phone, over email and other written channels. Candidates should maintain a friendly, helpful and knowledgeable demeanour and show employers that they are able to communicate confidently about products and services. Clarity of expression, an appropriate tone and a sensitive approach are all key to good Customer Service.

    5. Ability to build and maintain relationships

    It is important that candidates are able to build and maintain relationships with customers and clients. Many Customer Service roles require establishing long-term relationships, and graduates should show employers that they are capable of tailoring the service they offer in order to meet the specific needs and interests of the customers.

    PwC