Enterprise Mobility Interview Questions & Answers

I initially had a telephone interview which asked some basic questions like when I graduated and what I was doing. I was then asked to arrange a Skype interview for the following week. I have never used Skype so found the second interview a little uncomfortable and I could constantly hear my voice echoed from the feedback on the interviewers side. I didn't really see the point in a Skype interview as opposed to a face to face or extended telephone interview, especially as most of the questions asked I had already previously answered in the first interview. Because of this I got the impression I wasn't being listened to the first time round and thought that dragging out there questions over a two step period was unnecessary and a waste of time. I kept being told to adjust the camera and the signal kept cutting out, it was just a very awkward experience.

I was asked to give an example of a time I gave great customer service so I gave an example of when I helped a blind wheelchair user around a supermarket and into her taxi which is obviously not in the contract of a checkout operator. I took some time describing in detail all the things I helped this customer do but my interviewer just dismissed it as something I should have been doing as part of my job anyway (far from the truth) and not relevant. At this point I decided to end the interview myself.

When they ask you to discuss what you thought about the values of the company make sure you mention the customer service one. When I got asked I got the impression that I did not need to list all 7 values as we were on limited time so I only addressed a few and gave my opinion on why I agreed with them but this again was dismissed by my interviewer who pulled me up on "forgetting about the customer service value" (I wasn't aware there was a quiz?)

Unfortunately I did not make it this far. I have heard good things about the company so I was disappointed my experience wasn't a good one, I guess it all depends on who is interviewing you.

First was a phone interview which was questions about work experience and why I wanted the job. Then I had a branch interview to meet with the team of the branch I'd be working in and the manager there to see if I liked it and if they'd get on with me. After that I had the assessment centre which was from 9 until about 3. There were 7 of us there, 4 for the grad scheme and 3 for internships. The area manager of the area I'd applied for was there and took me for all of my different assessments. First was a group exercise where we all had a project to pitch and a budget so we had to choose between everyone's projects. Second we had to do a day in the life of a manager so had a load of sheets with different information and had to make a schedule for the branch for the day. Then we had a one-to-one interview with the manager about situational role-play to see how we'd interact with customers and if we had the people skills required. Finally it was just an interview about why we wanted the job, and a chance to ask questions about the role and the company. It was a really informal assessment centre and everyone was really approachable. They gave really good feedback on performance too, followed up by more feedback in the call offering the job.

The most difficult questions on the phone were about relevant experience as I'd never done anything similar before. I just highlighted transferable skills and tried to make experiences relevant. In the assessment centre the day in the life of task seemed to be difficult for everyone but I did it in about 15 minutes and was told it was a really good way of doing things. I think there's a variety of challenges that depend on all different skills so you just need to be ready to adapt quickly and turn things to your advantage.

Have a list of skills and experience written down for your phone interview so you have something to answer with in the situational questions. Be friendly and approachable, they're laid back and want people that fit in personality-wise not just academics. They really value social skills.

The first task was the group exercise. We had 30 minutes to pitch our case and argue it to the group. Once decided, the group had to nominate spokespeople to take the decision to the managers who questioned the decisions and asked us to justify them. I was nominated as spokes person but it wasn't too intimidating. They just look for people who get involved without talking over other people.
The day in the life of task was about 30 minutes then once you'd made the schedule you had to present it to the manager and justify it, along with get asked questions which may indicate flaws that you hadnt thought of in the plan.
The interviews and role plays were quite informal and they gave really good feedback.

I orginially found out about Enterprise-rent-a-car at a graduate fair at my University. I went over to the stand the women there were super friendly and they advised me to apply online. Once you have applied online your application is accepted or declined, mine was accepted and I was informed I would have a telephone interview. The telephone interview was to get to know me and look at my experience, and how my experience would help in the role. At the end of the telephone interview my interviewer told me she would like to meet me at a face to face interview at the regions headquarters. The interview was relaxed yet formal. She asked me competency questions like 'tell me a time where you have gone beyond expectation to help a customer', there were lots of these types of questions. At the end of the interview she said she would be in contact with me if I had been successful. By the time I had got home she rang me and told me that I had indeed been sucessful and she had arranged a branch visit. This included watching other members of staff and how the branch worked. After this I met with the branch manager and had a 30 minute formal interview with him. There was a lot of competency based questions. A week after the branch visit I was told they wanted to see me at the assessment centre.

Competency questions. In each interview they ask the same questions just worded differently. Make sure you have plenty of examples for them.

Know your stuff! They will ask you what you know about the company and what particular things you like about their values.
Be prepared with your examples for the competency questions, there are lots of them so be sure you know your information so you won't trip up on your own information.

When we first arrived we were put in a presentation room and we watched the talent acquisition manager give a short presentation about the company.
After this we were spilt in to two groups to have a discussion about a charity and we had to push our charity to get picked. I would recommend to be heard but do not take the lead and be too loud, the interviewers do not like this at all.
We had a short break then we were individually taken in to a room by an area manager for a role-play in an every day situation, this was fun as you get an insight in to the company.
After lunch time we had a test where we were given information about a branch and we had to prioritise tasks and find logical solutions for everyday problems. Finally we had another interview with an area manager, they asked us how we thought the day went and what roles we took in each of the tasks.
At the end of the day we were told we would be told within 24 hours if we were successful.

I was originally referred to the graduate scheme by a friend who already works for the company and he encouraged to apply online initially. After doing this I was lucky enough to be accepted onto the next stage of the recruitment process where I had a telephone interview.

This involved a talent specialist calling and basically summarising if your previous job experience would be suitable for a role at enterprise and there were also competently based questions. I was then invited for a one to one interview at the company's regional head office. She mainly asked competency questions such as ''explain a situation where you dealt with a difficult customer' and 'explain times where you've had to upsell a certain product. It was fairly informal built up of these types of question and discovering if you had the right personality.

They are huge on customer service aptitude. I received a phone call inviting me on a branch visit where I spoke to current members of staff and got a feel for daily life in a branch, it also involved similar questions again with the branch manager. The final stage was the assessment centre where there were individual tasks about planning a day at the branch and a couple of customer scenarios where you had to upgrade someone into a better car and deal with a complaint. There was also group discussion and one to one interviews.

The customer scenario questions where you had to upgrade a customer into a larger vehicle and sell the benefits.

Just to simply get on the website and learn the company founding values as well as there mission statement. This can really set you aside from other candidates if you can bring some facts to the table. Also ensure you're prepared with plenty of company based answers as they ask hundreds of them to ensure you have a strong sales/customer service background. If you don't have this they won't look at you.

We were given a presentation about the company and it's founding values and mission statement etc. afterwards we were each given a charity idea for the company to support but with a certain budget amongst ourselves so only a few could be chosen.

It's important to be heard here but not to be too overpowering and controlling. Bringing the quieter applicants into conversation can look very good at this point. We were then give scenarios that would occur on a daily basis at the branch and this was role played with the area manager, this was a opportunity to show you can think and problem solve efficiently.

The most difficult task was having to plan part of a day in the branch where a number of things went wrong and you had to logically plan how to correct them and ensure the branch smoothly. The last interview was with a member of staff from head office who summarised why you'd applied and why you think they should hire you etc? 24 hour turn around on the decision.

First step was a 45 minute phone interview. This was informal, but did include several competency based questions. These included: 3 things learned about Enterprise during your research, describe yourself, why you want the job etc. Was told at end of phone call that I had progressed onto the next stage, which was the branch interview.

Branch visit was a very beneficial experience. Consisted of an informal interview based on importance of customer service and past sales experience. Around 20 minutes of interview, then over an hour of touring the branch, observing employees operating within the branch, as well as going out on deliveries or pick-ups with other management trainees. This allows yourself to get a good feel for the job and the day-to-day activities that you will be partaking in.

Most difficult question was to give an example of when you've made a management decision that you were not comfortable making?

Make sure to know a lot about the company and what they expect from their employees. Their careers website provide their desired competencies, and it helps to know what they are so you can relate your interview questions to them.

Assessment centre lasted from 9am to 4pm, with a lot of waiting around time. First exercise was a logistics exercise whereby you take the role of an assistant manager and have to plan a day at the branch based on info provided. Next was role plays, whereby you have to sell an upgrade and also deal with an angry customer who has damaged the car.

Following lunch, group exercise where you have to argue your case as to why enterprise should invest in your provided charity. Finally was an interview. No competency based questions were asked, it was basically just to give feedback on the day and describe the job in more detail.

I think I applied for the position around June 2015. First stage was a telephone interview which lasted about 10 or 15 minutes. It was quite easy and the interviewer asked questions like "what are you doing at the moment?" and "What experience do you have in sales and customer service?" The next stage was a face-to-face interview at their head office based at Heathrow airport.
This lasted around 45 minutes and asked competency-based questions such as "describe a time when you demonstrated leadership/flexibility/excellent customer service etc". He also asked questions about Enterprise to see if you knew much about the company, so do your research on the company history which you can find easily on their website.
The next stage was a branch visit to the branch you applied for. This involved talking to all the employees and getting to know them and what the role is like. My advice is to ask lots of questions and be really friendly and positive. Ask if you can make a call to a customer or go out and pick a customer up with them.
You also have an interview with the branch manager about why you want the job and what qualities you have that are relevant to the role. Again, use the same competency-based examples that you used for the face-to-face interview. Be confident, smile, keep eye contact at all times and give a firm handshake. The final stage was the assessment centre which is described below.

The most difficult question I was asked was "tell me a time when you have been in charge and have had to discipline someone. What did you do?"

Do a lot of research into the company about their history and their values. Be passionate about the position and embrace all the challenges. There were a few things that I didn't do so well at the assessment day but they still offered me the position because of my positive character and likeability factor. So be positive, always smile and ask lots of questions at each stage to show your interest in the position.

I arrived and met the other candidates in the waiting room (there were 9 of us) so got to talk and get to know them. Then we were taken into a meeting room where we were told about the day and did a few icebreaker exercises. Nothing too challenging.
First task was the sales and customer service role plays. The sales role play: I had to try and get the customer to upgrade their choice of car and close the deal there and then. Customer service role play: There was an angry customer who hadn't re-filled the petrol in the car he rented and I had to try and get him to pay for the fuel.
The next task was a morning meeting where you have 20 minutes to read some fictitious information about sales targets and prepare a meeting to two employees. You are the manager and you have to motivate your team and inspire them to work hard and be the best they can be at customer service and sales. One of the employees will be really difficult and look dis-interested. They will do things like play on their mobile phone or put their feet on the desk so you have to 'discipline' them in the best way you think that will motivate them to want to work hard. Give all your energy to this task and be super positive and happy. This was my favourite task of the day as you can completely express yourself.
The next task was a group discussion where each of you had an initiative and had to try and convince the rest of the group that money should be invested into it. You have a budget as a team so can only select 3 or 4 initiatives so it is important to be vocal and don't sit back and remain in the background. You have 20 mins to come to a decision. Make sure you don't loose track of time.
Lastly you have a final interview with one of the area managers who have been assessing you all day. They ask you some final questions about yourself, why you want the job, want you think you can bring to Enterprise, and some other things about competencies again. To be honest, at this stage the interview isn't that hard because you have already come so far and know about the company and its values so you are unlikely to go blank. They are really good at responding to you. I found out if I was offered the job the next day.

Stage 1)
Application process online: Asked some competency questions and had to attach CV.
Stage 2)
Telephone Interview: At this stage you are asked about your customer service background and sales background. Always good to prepare your answers here. You are asked about times when you gave excellent customer service and when you have had to manage a team. These do not necessarily have to be about your working background - if you have volunteered at all this can also be useful. I was told on the phone I had been successful and would go through to the next stage.
Stage 3)
Face to face interview: I went to one of the regional head offices for my face to face interview. As soon as I walked in everyone said hello, really friendly environment which put me at ease. The lady who interviewed me was lovely and she asked me the same sort of questions as my phone interview. She told me at the end of the interview I had been put through to the next stage.
Stage 4)
Branch Placement: This stage was a 3 hour placement at one of the enterprise branches. This was a really good opportunity to see how the branch is run and whether you'd like to work for the company. I really enjoyed my time at the branch, it seemed like a really great place to work and the staff were again really friendly and approachable. The day consisted of watching the staff and how they work. Some advice here is to talk to the graduate trainee who is at that branch and ask as much as possible about the role. At the end I had another interview with the branch manager - similar questions were asked again. The branch manager put me through to the final stage.
Stage 5)
Assessment day: Getting through to this stage is an achievement in itself! Only 10% of applicants get through to this stage and the offices generally get about 25 applications a day. Another positive thing to remember is that you are not competing for one job - the other candidates are NOT your competition. The candidates at my assessment day were all really nice and you could see why they had got through to the final stage. .

Tell me about a time you have had to change your priorities.
Tell me about a time you have had to meet a sales target.

Be yourself. If you have customer service experience let them know about it! I had no sales experience and I was honest about this.
Smile and be confident - I was extremely nervous.
I took the role without even doubting it. I knew I wanted to work for this company.

Firstly there was a presentation about the company and we met the regional managers. Then we had to do an 'icebreaker' by introducing someone else to the rest of the group. After this, we had to do a group exercise. We were each given different initiatives and a budget; the idea was to argue your initiative and get it chosen. The assessors are not looking for the 'winner' but how well you work in a team. The next part was a meeting where all sorts had gone wrong in the branch and you as the branch manager had to sort it out. Next was a customer service scenario (individual) where a customer was refusing to pay and you had to deal with it. Finally was a 30 minute interview with an area manager.

So I initially started with a one to one interview with a recruiter. The recruiter was really nice and made me feel comfortable and took away my nerves. The interview was just finding out about me, my experiences, education etc. I received good feedback and some advice on how to improve but was successful and was put through to the next stage, Branch Interview.
On this day I was there for a couple of hours and shadowed one of the current trainee managers and interacted with customers, went on drop offs and pick ups and just got an understanding of how the company ran. After this the branch manager took me through for another one to one interview and asked me similar questions to the ones in my first interview, next day my recruiter called me back to tell me how fantastically I did and how impressed he was with me and that they really liked me so I'm through to the final stage, Assessment Centre.

You would typically have to work 55hours + a week, how do you feel about that? (It's a bit of a weird question to be honest, what do you respond to that?)

I would say really think about if the job is worth the time and potential money you will be investing into the interview process. I had to book a nearby hotel to make it to the interview on time and then be told I was unsuccessful after all my efforts!

On this day, I was with 7 other candidates and had to be there at 8am,
We started by doing a quiz which is where prior research would've come in, I was fully prepared and was the only one who put up my hand for a few of the questions.
We then were introduced to area managers and given a cheap and shitty breakfast which didn't even look edible may I add, after that we had to do sales and customer service role play with one of the area managers, which I got good feedback from. We then had to do a 'morning meeting' with two of the area managers. We had to motivate them and get them going. Discuss figures, targets and aims etc. Again at the end of it I received some good feedback that I was energitic, bubbly and made them smile. We then had to do a group discussion with the rest of the group, we each were given an initiative to pitch and between us had to decide to which one to go for then pitch it to the area managers. This is where we had to be involved etc. Lastly we had another one to one interview with an area manager asking the same questions as all the other one to ones and finished at 2pm. It was a very long day and pretty hard to keep energy up especially because there was ALOT of waiting around through ou the day. We were told we would receive a call the following day to find out wether we got the job or not.

On my call back, they told me I was unsuccessful because I wasn't oozing with confidence, which I find is completely unfair because I received a lot of good feedback from various people in the company during my stages.

The presenter Raj, was talking about how when she first started she disputed washing cars, setting off a negative thought in everyone's mind. I was then with another candidate who came unprepared, didn't bring a pen or a notepad and kept pulling his phone out during the day!! Had a really foul attitude and was sitting like he just didn't care and I later discovered he got the job. There were many of us in the room who visibly really wanted the job and a few of us didn't get it. And yes I know we are not competing against each other, I just find it unfair and disheartening that you could get all this way and really proving that you want it and sell yourself for an a****e like this guy to carelessly walk in and get it. I'm so gutted and upset at the company but I guess all blessings are disguised.

The interview involved three stages. I first applied around the end of January time. I applied online, which I found really easy, and the application really excited me and put me at ease. Note, do prepare your CV before hand if you haven't because you do need to submit this too. Approximately no longer than two weeks later, a talent acquisition coach contacted me via email asking me if I may partake in a telephone interview. He submitted via email a time, a date and contact information in case I had any problems which I found really helpful. My date came around and the interview involved a few competency style questions and an opportunity to ask any questions. I got through to the next round which involved a one on one with the talent coach I had spoken to on the telephone. It was a really great experience, and you find everybody is so lovely and helpful. Remember do prepare yourself some questions...they love to see that you have thought about your career with Enterprise and have a genuine interest in the company. The one to one, involved again competency style questions and again was an opportunity for you to get to know the company a better, and also it was great to ask the talent coach more questions too. From there, I was informed that I had got through to the next round, which involved a branch day visit. This was again fabulous for me because I got to actually see what a day would be like in the branch I would be working at, if I were successful. Again, everybody was fantastic and so keen to help you and show you the role. I think this is what I love about Enterprise the most, that everybody genuinely loves their job and they all work so hard! and if you show a desire to work hard and progress you really appeal to people. From this stage, I was then contacted and asked how my branch day went, by the talent acquisition coach who set up my recruitment process. He informed me I had made it to the final stage and would be going in for a group assessment, He emailed me all of the details of time, date, what I would need to bring with me. I had this a couple of weeks ago and again it was great. I arrived a little earlier and was greeted by a big smile from one of the HR assistants who showed me through to their staff canteen. The assessment day lasted 9-2 so at that time in the morning there were plenty of people in and out of the canteen making coffee and chatting to you, which really put me at ease. Even one of the assessors walked through and was chatting to me, while he was making his coffee. You will find this...everyone is just so friendly. As we all arrived, we were shown through to a conference style room. We were given a brief run down of the day, and met the other talent coach who was also involved in recruiting us. They gave us a brief overview of the organisation, what is expected, what they hope we will learn, why working for Enterprise is so great. Which I found great, because sometimes it's nice to have that 25 minutes to just compose yourself in such a nervous situation. After this, we did a short Q and A where we got to meet three regional managers. Again..ask questions! come prepared! After this, the day was split over four tasks. First was a grouped task, this lasted about an hour. Again we got to me more senior members of Enterprise and ask more questions. This part I found great, if you listen to a lot of their stories, they all started off in your shoes and they are perhaps the most understanding, engaging business people I have had the pleasure of meeting. From this, we were then taken back into the canteen, where we (the other candidates) were just chatting and interacting and waiting for the next stage. I found it great that they allowed this to happen, because if you get the role, you make meet these people again, so its great to form relationships at this stage. From this, we were each taken one by one and got to do a one on one meeting with the area manager. Again, let your skills shine and be yourself! it really helps. From this as we all finished up, it was dinner time. Again, use dinnertime as an opportunity to chat and have fun, be yourself, but be professional. It was great to be in a room with so many ambitious people and hear their journeys, and you find they are genuinely really interested in hearing about you as well. From this...after dinner,we were taken in groups of three and did an assessment style paper. After this we came to the final stage, which was a more formal style interview with another area manager. This stage is great as it gives you a real opportunity to sell yourself and 'seal the deal' as such. And also meet and engage with somebody who was in your shoes a while ago, and hear about their experiences. All I would say from the application process at Enterprise, is use it wisely! I genuinely want to work for the company...so if you feel the same, don't waste your opportunity! make sure you get all the information you need and don't have any hindsight!

I don't think any of the questions are necessarily difficult at Enterprise. A lot of the tasks, questions, assessments are competency based and problem solving based. They want to see that you understand the power of excellent customer service, you are a team player and that you can take on responsibility without being asked to...and, that you are willing to work hard! Or this is how I felt. Nothing seemed to be there to catch you out and trick you and they seemed to be so keen to want to put you at ease and bring the best out of you! which is great...cause I've had other job interviews for other companies where this has not been the case. With Enterprise, their company profile and the reviews I've read...speak very true of them! this is truly an amazing company. Remember this.

Just listen to what you have been told, relax and be yourself. They want to see the best in you, and everything they do will be done to make you feel really comfortable. Get to know the people at each stage, as you may potentially be working with them, so you may as well form a great bond! And just smile, be genuinely happy to be there...you should be! they're a great company! don't be like me and build it up and get yourself all nervous and stressed, there's no need! These people are amazing.

As touched upon earlier, there were a good varied amount of assessment tasks which tested your core skills of communication, competency, customer service, problem solving, work ethic, your interest in the company etc. This is great, as it shows you exactly what you will be doing on a daily basis with Enterprise and how you will be expected to interact with your co-workers and senior members of the team. It seems that when you work at Enterprise...you make friends for life...so I definitely have my fingers crossed for this role! Hope any future applicants have found this helpful.

The online application was straightforward. Personal details, education, work experience and any additional information (achievements, training etc..).

The next stage was a 30-minute telephone interview with a talent acquisition manager (this person was also at the assessment centre). We discussed the main points on my CV and then moved on to competency questions. These were in line with the jobs competencies (leadership, team work, sales, customer service, decision making...) so have some examples prepared!

The next stage was a branch visit. At the start, I was set a task by the branch manager to obtain specific information from all the employees at the branch (time at company, likes/dislikes of the job, hobbies etc...). This was an exercise to measure communication skills and get an idea of my personality. I then sat down with the manager and talked about the interview process and a normal day in the role amongst other things.
As this stage takes place at a working branch, you get to experience day-to-day tasks of the job. I experienced a complaint and went to pick up a customer during my visit.
After this, I completed an interview with the branch manager, which lasted around 40 minutes. There were several competency-based questions for each core competency of the job.

The next stage was the assessment center.

Be fully prepared for an expansive range of competency based questions which are designed to test both your prior experiences and how closely aligned these are with the core competencies of the position.
Take time to compose your answers as any gaps will be picked up on and scrutinised irrespective of your academic achievements and transferable work experience, knowledge and skills.

Assessment day activities. Make sure you practice them!

Research the company and the industry fully. They don't expect you to know everything but the more you know the easier the process will be.

Be sure to use a range of examples from your past work experiences and use the STAR model (situation, task, action, result) when answering, as this will ensure your answers are concise and you actually answer the question!

Prepare for how to act in the activities during the assessment day. The outcome of activities is not necessarily the most important aspect (although you should meet the objectives!). But rather what role you play within the group, how you justify your actions in the individual activity and how you act in the role-plays.
I've been to a few of these now and I see how some people struggle to perform well in a group activity, as they were uninvolved or too aggressive!

A full day that consisted of; a group exercise, an individual exercise, role-play scenarios and a final interview.

Group exercise- We were all given information of the organisations background along with its core values. Also, we were each given a different business initiative and had to argue why our own should be chosen. We had a budget (meaning only a couple could be chosen) and had 30 minutes to decide which the group would choose, along with reasoning???s to be presented to the finance board (area managers).

Individual exercise- I was given 30 minutes to organise a day in the life of a branch manager. Of course, this was not made straight forward as employees had called in sick, cars were not ready to go out, the correct type of cars were not available for customers etc... I had to address this and draw up a fleet plan, employee duties plan, deal with customers and other issues.
As was explained, there was no one correct way to complete this, but I had to justify my plan.
The assessor was quite thorough and went through my whole plan, ensuring there was no holes in it. Probably the most difficult part of the day for me!

Role plays-2 different scenarios.
1. A customer service scenario, where a customer had not taken out the insurance waiver thus had to pay £500 before they left to cover damages that had incurred while they had the car.
2. A sales scenario, where a customer had booked a basic car with zero extras. I had to encourage sales through upgrading to a higher category car and get the insurance waiver.
The assessor played the part well (must have seen it too many times!) and made both scenarios difficult for me!

Final interview: Again, a competency based interview to measure experiences against competencies of the job role. Lasted around 40 minutes.