Enterprise Mobility Interview Questions & Answers

Following my online application for the Graduate Management Trainee role at Enterprise Rent-A-Car, I received an email from a Talent Acquisition Manager at Enterprise whom requested a telephone interview the following day. My initial telephone interview lasted approximately 30 minutes and covered a number of sales and customer service-related positions I had held and documented on my CV. I was asked a number of competency questions in which I had prepared examples taken from my prior work experience, voluntary community fundraising and educational attainment to demonstrate my suitability to each stated requirement.

I was then told by the Talent Acquisition Manager that I had been successful in my telephone interview and asked to attend an interview at the Central Office in Heathrow. This initial meet with the Talent Acquisition Manager consisted of a 45 minute process in which I was asked approximately 12 different competency questions ranging from my experiences in exceeding sale-related targets, working alongside a busy team in a small workspace and describing my greatest sense of achievement.

I initially received no feedback for approximately 3 days and so I contacted the Talent Acquisition Manager to prompt a response. I was then told that I had passed the 1st interview stage and was asked to attend a branch interview and 'shadowing' exercise at a disclosed Enterprise Rent-A-Car location.

Upon arrival to the local branch, I was asked to 'shadow' two members of staff for approximately 3 hours and in interviewed with the Branch Manager. This interview also consisted of a Senior Member of staff sitting in on a portion of the interview in which I was asked a range of new competency questions, asked to participate in a small role-play and give examples of 'upselling' and negating objections. The entire branch interview process lasted approximately 3 hours and 45 minutes.

Describe a time in which you failed to hit a sales target and what was the outcome?

Describe an experience with an angry or irritable customer, how did you manage the situation?

Can you describe a step-by-step sales process which would be utilised here at Enterprise on a day-to-day basis?

Be fully prepared for an expansive range of competency based questions which are designed to test both your prior experiences and how closely aligned this are with the 'Enterprise' model of sales and customer service.

Take time to compose your answers as any 'holes' in your answers will be picked up on and scrutinised irrespective of your academic achievements and transferable work experience, knowledge and skills.

My application was not put forward towards the assessment centre stage.

After applying you will have a spontaneous phone interview, this is followed by a face to face interview, then an interview and a couple of hours in a branch and then finally an assessment day. You will be asked about previous sales experience, meeting targets and general questions about the company.

Discussing previous sales experience and working to meet targets as well as your own personal achievements.

Make sure you are prepared for your face to face interview with knowledge of the company, the values and background of the owner for example. Act confident but also listen to others at the assessment day. Don't be afraid to be yourself!

Assessment takes place with other candidates, there are unlimited spaces so you're not fighting against each other for a place. You are shown an introductory presentation by managers from various branches, you then do a group discussion with metaphorical money about which charities you should invest in in front of management staff - this is to showcase your communication skills. You then perform role plays 1:1 with a manager to show how you would act in front of customers. You perform a small half an hour test in which you are allowed a calculator, you work out some percentages (easy ones) and then have to put a potential rota together given the information. Everyone has lunch together, which is provided. You then have a 1:1 interview with a member of staff which looks into more depth regarding sales experience, customer service experience and start dates and locations.

Following an online application form and some basic personality testing as part of the application process, I received an email within a day and a telephone interview just a few days after that.

The telephone interview was with the Group HR Manager for the West Midlands and lasted around 10 minutes. Questions were fairly straightforward and were generally expected, talking about past experiences in terms of customer service, leadership and decision-making.

I was offered a one-to-one interview very quickly, within two weeks, at a regional office. The interview was 50 minutes-1 hour and was a combination of expanding on my past experiences and the interviewer explaining the interview process and a normal day at work amongst other things.

I found that the interviewer did speak a little too much at times, and I couldn't expand on my points as much as I wanted to because they tended to "butt in" a little. Because of this and without wanting to interrupt, by the time she had finished talking she was onto another question.

The interview was successful and I have been put through to the next stage which consists of a three-hour visit to a local branch. During this time I will shadow a fellow trainee or employee and see how a store operates on a day-to-day business, and complete a checklist with tasks to do throughout the three hours, such as checking returned cars, view of a contract being signed and head to a customer pick-up. I will be assessed on how I interact with clients and colleagues, and further interviewed by a regional manager with some competency questions to end.

After this stage, if successful, I will be put through to an assessment centre with other potential candidates.

"Describe a situation where you showed initiative..."

Research Enterprise, their values and what they're looking for, and be able to apply these findings to the interview process, and throughout your working career.

Have a set idea about why you want to do the job, and be prepared to respond to questions if your degree is quite a specialist one. For instance, I am completing a degree in Accounting, and have been questioned several times on why I don't want to further this career path, I think they fear that Accounting students only want to be Accountants so will not be fully committed to a management role.

Think outside of the box when answering questions and don't relate every single answer to your employment. Any activities outside of academia such as sport clubs, societies or groups seem to be welcomed.

Yet to complete one.

After applying online, I shortly received a phone call (which turned out to be a phone interview) of which involved some questions about my background, what I know about enterprise, what I do and have done etc. The phone call ended with an invitation to a face-to-face interview.
The face-to-face interview involved plenty of competency based questions. Additionally, this stage talked briefly a bit more about the specifics of the role. At the end of the interview, I was invited to attend a branch visit to the branch I had applied for.
The branch visit involved meeting all the employees at the branch, and shadowing several employees for an hour or two before a interview with the branch manager at the end of the visit. This was the most informative stage of recruitment, as I was able to witness the specifics of the role I was applying for. After the branch visit had ended, I was informed a week later by phone call that I had been invited to attend an assessment centre.
Upon attending the assessment centre, I met 11 other candidates, of which 2 were applying for the same branch as me, I was briefed about the structure of the day. The day started with a group discussion, of which each candidate had to persuade the group to pursue their initiative (of which the group had to consider the associated costs and then come to a collective decision). The second task was a day in the life of a manager, whereby candidates were given several pieces of information, and were asked to plan the morning based on said information. The third task involved role play; where candidates had to convince customers (acted by Area Managers) to both upgrade their vehicle and ask them to pay for damage to a vehicle (two different scenarios). After these tasks, candidates were provided with free lunch, and were then invited to ask any questions (essentially a Q and A session). This concluded the assessment centre.
The next day I received a phone call from the area manager of the branch I had applied for offering me the position.

The most difficult question I received was at the branch visit, of which the branch manager asked for a time where a customer had complained to my face about the service I personally had provided. This was the only question I failed to answer.

Be confident with your attributes.
Learn the values of the organisation and try to relate your answers to these values.
Ask as many questions as you can, the company enjoy people who are inquisitive and want to learn more about the company.

Upon attending the assessment centre, I met 11 other candidates, of which 2 were applying for the same branch as me, I was briefed about the structure of the day. The day started with a group discussion, of which each candidate had to persuade the group to pursue their initiative (of which the group had to consider the associated costs and then come to a collective decision). The second task was a day in the life of a manager, whereby candidates were given several pieces of information, and were asked to plan the morning based on said information. The third task involved role play; where candidates had to convince customers (acted by Area Managers) to both upgrade their vehicle and ask them to pay for damage to a vehicle (two different scenarios). After these tasks, candidates were provided with free lunch, and were then invited to ask any questions (essentially a Q and A session). This concluded the assessment centre.

The entire process was well communicated to all of the candidates from beginning to the end. I was very aware of where I stand, what was expected of me and details information about the company.

The telephone interview was simply competency questions and very informal. Once you passed this stage, you had a day spent at your local branch shadowing the staff to see first hand what the role involved which was very interesting. You then had a one to one informal chat with the branch manager.

The most difficult question was adapting yourself into the company's core values and explaining how as an individual you had some of these core values.

Be yourself, they want people who are genuine, leaders and team players. Being a leader is what the role involves but being a team player also plays a big role in the type of candidate they are looking for.

At the assessment day, ensure to make yourself noticeable and be vocial enough and take part in all of the activities.

A variety of different tasks both group and indivdual based all of which included what the role would involve day to day. This was slightly more difficult than expected but it was fun and very different from other companies as you are more engaged with everyone.

Furthermore, an interview with the general managers with a variety of different competency based questions.

After filling in a straight forward application form online, I was called by a women from the recruitment team and had a 15-20 minute phone interview which was not too testing.

This basically was a chance for me to give example of previous experience which I could relate back to this job role. So I was asked questions about my CV such as 'Why did you chose your degree?' and other customer service based questions. This was not difficult and I was also told about the application process and what it would entail.

After the phone interview I received an email inviting me to a face to face interview which would last about 30-40 mins and would be full of competency based questions - most of these were customer service based, sales related, team work related etc. I was also asked if i had any questions for her (so definitely ask some). The whole process is well explained and once I had arrived home I had already been asked to attend a branch visit. This is the next step and lasted for 2 hours.

I went to my local branch and shadowed a worker there... she showed me around the branch and explained what goes on there on a regular day. It was good to see where i could be potentially working and what i would would be doing! After this i had another 20-30 minute interview with the branch manager which was very similar to my first face-to-face interview (similar competency questions). A few hours later i received the call to invite me back to the assessment centre which i now have in a few weeks time!

"Describe a time you had to change your priorities."

Make sure that you have rehearsed some answers to competency questions surrounding team work, customer service and sales.
Show passion towards to company and a willingness to learn within the ranks.
On activities such as the branch visit, get involved with everyone and don't be shy! everyone was so friendly and really interested in me and what i was doing so that made it a lot easier for me!
Ask as many questions as you can and show real interest

Although I have not yet attended the assessment centre I have been told that it will include...group activities, role plays and another one to one interview with the area manager...

This is a whole day process with a 24 hour turn around on the decision.