We are looking for Castle Guides & Visitor Assistants to join us and
welcome our numerous visitors during the season. Your missions will
range from answering visitors’ questions and sharing your knowledge
about the Castle and Scottish History, to ensuring the safety of the
collection and the public and help with crowd management. However, this
position is flexible and can involve cash handling or till duties. We
expect you to be a welcoming, self-motivated, and practical individual
with the ability to remain calm in front of high volumes of people. You
will be able to handle multiple tasks, prioritise, and problem-solve
under pressure. The ideal candidate will have previous experience in a
busy customer-focused environment and be comfortable with public
speaking. An interest in history is a plus.
QUALIFICATIONS
Experience in a customer-focused position in a
busy environment Strong interpersonal and communication skills Good
general education (GSCE or equivalent) or experience in a cultural or
heritage site
DESIRED SKILLS
Adaptability A people person and
customer-focused personality with a can-do positive approach Ability to
deal with visitor complaints and resolve issues using their own
initiative Interest in history, conservation, heritage buildings and
gardens A foreign language skill is not required but is always an asset!
If this feels like you please send your CV together with a cover letter via the Apply Now button.
Having a working visa in the UK is esential!
Due to the high-volume of applications we receive, only shortlisted candidates will be contacted.