Difficulty Rating


Interview experience







  • Assistant Store Manager

    Difficulty Rating


    Interview process

    I was interviewed by two people from HR, who were both very friendly. They asked how I thought the assessment centre had gone and if I had been myself. They then asked me some questions about how I might react if certain situations came up on the job, so what would I do if there was a very experienced member of staff on my team who wouldn't respect my opinion. I was then asked how I would fit into Toys R Us not having had any retail experience. I was also asked what would I bring to the store and what is my managing style. The questions were not too difficult and the interviewers were pretty friendly.

    Most difficult question

    What would you do if a member of staff refused to carry out a task that you assigned to them?

    Interview tips

    Come to the assessment centre dressed to impress, so many people were dressed too casually and none of them got through to the interview stage. Stay positive during the interview and don't hesitate to ask questions. Be enthusiastic to answer any questions they give you and volunteer yourself for tasks. Make your voice heard in the group tasks so that they know you are able to give an opinion.

    Experiences at the assessment centre

    I was told the assessment centre was going to be 3 hours long, but actually I was there from 10am to 3pm! This was however because I was chosen for a panel interview after the group activities. There were 20 or so people and we had to complete group tasks as well as introduce ourselves to the group and explain why we wanted to work there. We also had a task to talk positively about a certain 'subject' for a minute which puts you under pressure. The assessment centre had people of varied experience as I'm a graduate myself but some people were applying for a higher role and had years of retail experience! This actually helped me out as they were good support and had good knowledge in the group exercises. We then had a Q&A session afterwards when everyone could ask their questions and we found out lots about the job itself and the company's values. They were very open about the commitment you have to make for the company which I thought was great. At the end, they asked a few people to stay behind stating it was to 'clarify some things on their CVs' but it was actually to give them a one-to-one or panel interview.

    Interview steps


    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video


    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric


    • Assessment centre
    • Group exercise
    • Background check
    • Presentation
    • Competency based questions

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