PPI Case Handler
Interview process
The initial part was a one to one conversation with one of the recruitment team which tested my knowledge on PPI. Then I was invited in to complete an assessment based on the suitability and elgibility of the claim. This process required letter writing, calculating PPI and the overall format was fully explained. Then I was taken in for another one to one with the recruitment consultant who went through my CV in detail and the interview consisted of some competency questions and why I had applied for the role.
Most difficult question
The overall questions asked were not hard however I was asked about my knowledge on PPI. After clarifying everything I knew, the recruitment consultant went on to explain PPI in more detail to me herself.
Interview tips
The main advice I would give is make sure you fully read the case studies which you are provided with and go in fully prepared. During the assessment time flies quick and a lot of the candidates I went with lost out writing time as they were still reading the case study.
Experiences at the assessment centre
We were a small group of 6 people and each given a laptop and notepad. We were given clear instructions which were also presented on a whiteboard as to what the assesment will consist of. We then had to use all the facts presented to us and investigate whether the claimaint in the case study was eligible for PPI refund and then calculate how much they would receive and finally write out a decision letter.
Interview steps
Interviews:
- Phone
- 1:1
- Group / Panel
- Senior Management
- Video
Tests:
- Numerical
- Personality
- Verbal reasoning
- Psychometric
Other:
- Assessment centre
- Group exercise
- Background check
- Presentation
- Competency based questions