Lloyds Banking Group Interview Questions & Answers

Firstly, I was asked to talk about myself, talk them through my CV. Then we moved on to the next stage asking me a duple of competency based questions focusing on team work, attention to detail, motivation, strengths and weaknesses, and finally, my overall interest within the banking and financial services sector. I was asked to perform a role play over the phone between me and the recruiter (playing the role of a fictive client), assessing a PPI claim and gathering correct information then send it back in a form of summary. The first format was a conversation and role play over the telephone and then assessment centre where I had to assess and analyse, provide findings and reasons, and initiate final decision on a PPI claim.

The main difficult question was related to the suitability and eligibility of the clients in order to correctly assess the PPI claims. I got stuck as suitability.

Make sure you read all the case studies and you fully understand the eligibility and suitability criteria for PPI claims. The initial pack comes with about 12 case studies. Each different PPI claims which have already been assessed. Ensure you read each and one of them and can answer all questions concerning the eligibility and suitability criterion. Without knowing this you would not be able to perform the final task int he assessment centre.

At the assessment centre we had a case study, a fictive PPI complain on behalf of the client. Our role was to analyse and present the findings of the case and on what grounds the client initiated the complaint. IN form of a letter we had to write all findings and respond to the customers each pint. Analyse the suitability and eligibility of the client and determine whether he was indeed mis-old the PPI or not. Decide whether to upheld or reject the case and explain in an official letter (template provided) as to how we came to that decision. Also perform the required calculations in rode to decide the amount needed to be refunded for the client.

The application process comprises of completing the online application, then numeracy, verbal and strength based assessments. Following this, you will be invited to complete a video interview at your convenience. The questions will mainly concentrate on your strengths and weaknesses, but also question your knowledge of Lloyds. Look at their most recent analysis, which is available on their website, and at a market analysis of the banking industry by the Big 4 Consultancies for example.

What is your biggest weakness?

Name five things you think will change in the banking industry in the next five years and explain how lloyds can innovatively respond to each one.

Make sure to prepare your pitch really well. It will make you more relaxed during the day and you might not have time to practice it before you begin.

Ensure you are up-to-date on banking developments, particularly with regards to technology.

If you are successful, the next stage will be the assessment centre or, as they call it, the Innovation Lab. Instructions beforehand are excellent. You will be required to prepare for a presentation. If it is over 5 minutes they will cut you off. They are looking for you to devise a new business idea for the Commercial Banking department.

The day is short; either a morning or afternoon session and every minute is accounted for. There were only 8 people at my assessment day and we were divided into two groups of four in order to complete the tasks in different orders.

The day started with a 50 minute interview. This interview went through your motivation for lloyds, what developments were occurring in the banking sector and finally what your personal strengths and weaknesses are. Make sure you have good examples, as they want detail.

The written project was short, half an hour to complete two tasks. The first is about Lloyds key strengths and weaknesses and current developments. The second is about Fresh Thinking; devising a new idea for them. Perhaps when you are preparing for your presentation, think about this area as well.

The group task will depend on your team. The tasks are simple, but competition can make it a very unpleasant and heated experience. Ensure that you get to know your group well, as you need to know who you can and cannot work with before the group task.

Finally, the Pitch is 1:1. You will have five minutes to prepare in front of them (you should already be ready but can use flipboards) and then you start. Questions afterwards will differ depending on the sustainability, practicality and expense of your new idea.

My telephone interview lasted around 30 minutes, and I was first asked why I wanted to join the programme. I was asked about why I wanted to join Lloyds, and about the key issues facing Lloyds today. They also asked me one question about team-working: tell me a time when found it a challenge to work in a team. There were lots of follow-up questions.

The interviewer called on time and was responsive during the interview.

What are the current issues facing Lloyds at the moment.

Make sure that you have prepared well with solid examples of the competencies: team-work, leadership, and initiative. Make sure that you read up about the recent events happening with the company and stand out by displaying a real passion for the company.

I didn't attend the AC.

The initial part was a one to one conversation with one of the recruitment team which tested my knowledge on PPI. Then I was invited in to complete an assessment based on the suitability and elgibility of the claim. This process required letter writing, calculating PPI and the overall format was fully explained. Then I was taken in for another one to one with the recruitment consultant who went through my CV in detail and the interview consisted of some competency questions and why I had applied for the role.

The overall questions asked were not hard however I was asked about my knowledge on PPI. After clarifying everything I knew, the recruitment consultant went on to explain PPI in more detail to me herself.

The main advice I would give is make sure you fully read the case studies which you are provided with and go in fully prepared. During the assessment time flies quick and a lot of the candidates I went with lost out writing time as they were still reading the case study.

We were a small group of 6 people and each given a laptop and notepad. We were given clear instructions which were also presented on a whiteboard as to what the assesment will consist of. We then had to use all the facts presented to us and investigate whether the claimaint in the case study was eligible for PPI refund and then calculate how much they would receive and finally write out a decision letter.