The manager had paper handouts with structured competency questions that he had to fill in while you were answering. Quite weird as many times i had to stop talking so that he could manage to keep up with the notes. Made me lose my concentration a few times. The questions are typical competency ones adjusted to the hotel context.
e.g. Describe a situation where you had to deal with a difficult person.
Describe a situation where you had to take the initiative. What was the outcome? Would you change anything?
Most difficult question
Why would you be a successful Hilton Elevator Management Trainee?
Network with as many other candidates as possible. The relationships that are developed during these 2 days are impressively strong. After all these are some of the top talent in the industry and you are likely to meet again/ do business with them at some point in the future
Experiences at the assessment centre
Split into groups of either 4 or 5 we first had to construct part of a joint project (paper bridge) with the other teams. Other tasks included a one on one role play where the candidate was covering for the F&B manager and the assessor was an unhappy F&B employee. Another group task was to solve a fictionary crime in teams of 3 where communication with other teams was vital. Finally another group task required to go through a VIP guest agenda and choose which of the requests should be accepted followed by one on one 10 minute negotiations with one of the assessors representing the guest. All candidates were also interviewed by the VP of Human Resources.
Dinner with the assessors was also part of the 2 day itinerary.
- Group / Panel
- Senior Management
- Verbal reasoning
- Assessment centre
- Group exercise
- Background check
- Competency based questions