Difficulty Rating


Interview experience







  • Customer Consultant

    Difficulty Rating


    Interview process

    Firstly completed their application form and personality test online.
    The interview was a set of competency based questions such as "What is exceptional customer service and tell me about a time you have expereinced it"

    Most difficult question

    "Describe a time when you did not do something properly or did something badly and had to re do it"

    Interview tips

    Look up some competency based questions and prepare answers before hand. Go in with some notes of things you want to remember to say. Also make sure you understand the role you are applying for.

    Experiences at the assessment centre

    It was individual interviews with myself facing the assistant branch manager(taking notes) and the branch manager asking questions.

    Interview steps


    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video


    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric


    • Assessment centre
    • Group exercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    How would you rate the pre-attendance information?

    pre-attendance information:

    How well was the interview organised?

    interview organisation:

    What was your overall impression of the organisation?

    overall impression of the organisation:

    What was your overall impression of the selection process?

    selection process:

    Did the interview reflect the overall values / culture of the organisation?

    overall values / culture:

    Would you recommend this company to a friend?

    would recommend company to a friend:

    Did you want the role following your interview?

    wanted role after interview: