Customer Consultant
Interview process
Firstly completed their application form and personality test online.
The interview was a set of competency based questions such as "What is exceptional customer service and tell me about a time you have expereinced it"
The interview was a set of competency based questions such as "What is exceptional customer service and tell me about a time you have expereinced it"
Most difficult question
"Describe a time when you did not do something properly or did something badly and had to re do it"
Interview tips
Look up some competency based questions and prepare answers before hand. Go in with some notes of things you want to remember to say. Also make sure you understand the role you are applying for.
Experiences at the assessment centre
It was individual interviews with myself facing the assistant branch manager(taking notes) and the branch manager asking questions.
Interview steps
Interviews:
- Phone
- 1:1
- Group / Panel
- Senior Management
- Video
Tests:
- Numerical
- Personality
- Verbal reasoning
- Psychometric
Other:
- Assessment centre
- Group exercise
- Background check
- Presentation
- Competency based questions