Idos - Administrator Receptionist

Idos Health and Wellbeing CIC

Job Summary

To support the Directors in the effective running and administration of Idos clinic. To act under the instruction of the Directors. To deliver a quality service to all clients and practitioners following correct policies and procedures as per induction and training.

The Role

We are looking for someone who is polite, organized and keen to get involved in all areas of the Idos business. You will be responsible for supporting the Directors and practitioners in the day-to-day running of the clinic, communicating with clients, updating the IT systems and maintaining high quality administration.

You will communicate and meet with clients daily and subsequently support them with accessing the services at the clinic, working closely with all teams at Idos. You will develop and maintain effective communication within the clinic and with all relevant outside agencies.

You will also be involved in establishing new Standard Operating Procedures, improving the technology used in the clinic and taking initiative where appropriate. As well as working on new opportunities, you will be responsible for auditing the business’ documentation and policies to make sure they stay relevant and meet Care Quality Commission requirements.

We are looking for someone who is eager to develop their ability to manage a quality service and add value to delivering a fast-paced and growing private health clinic business. You will learn how to maintain good standards of administration, ensuring it remains effective and efficient. You will gain experience in contributing to the development of a small business and new client services. No direct experience is required and training is on-the-job, but you will require excellent IT skills, initiative, communication and interpersonal skills, with an eye for detail.

Primary Responsibilities

The essential responsibility of the Administrator Receptionist is to support the Directors in the day-to-day running of the Clinic. The Administrator/ Receptionist will work closely with the Directors to ensure a safe and effective running of the business with particular focus on high quality care to reach the Social Objectives through excellent administrative support.

1. Day to Day Reception Duties
a. Open and prepare clinic by ensuring all areas are clean, inviting and ready for use.
b. Upload, scan and file laboratory results and other documents appropriately.
c. Create quotes, process invoices and take payments.

2. Administration
a. Keep all software systems up to date, including Agilio,, Cliniko and One Drive.
b. Send medical reports to external stakeholders with appropriate protections.
c. Update Standard Operating Procedures.

3. Client Service Delivery
a. Ensure compliance with client confidentiality, in line with legislation and police.
b. Maintain excellent client facing communication, behaviours and attitudes.
c. Book appointments, send forms and arrange meetings via telephone and email.

4. IT Systems
a. Work collaboratively with colleagues using the IT software systems.
b. Learn all aspects of Cliniko clinical system.
c. Improve clinic technology to ease the client journey.

5. Clinic Organization, Health & Safety
a. Contribute to clinic strategy, develop ideas and formulate objectives.
b. Organize clinic calendars, practitioners and communicate changes to relevant individuals.
c. Follow and take responsibility for Health & Safety policies and procedures.

There may be a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Salary & Benefits

• £14 per hour (30 to 35 hours per week)

• Holiday entitlement.
• Access to wellbeing services and discounted holistic therapies as a valued staff member.
• Opportunities to develop key competencies and professional goals.
• Opportunities to gain increased safeguarding and holistic medical knowledge
• Employer references

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