About This Role
As a Client Service Associate, your work is at
the heart of what this organisation does: you’ll be the link between our
blue-chip clients and the expert knowledge they seek.
Throughout a fast-paced workday, you will be working on urgent projects
from your assigned client users at investment funds, consultancies, and
businesses. Some of your responsibilities will include:
• Fielding
incoming client briefs and identify the knowledge gaps they’re looking
to fill
• Utilising business acumen to identify relevant experts in
the industry or topic of interest
• Proactively scheduling calls with
prospective experts via phone and email (including cold calling)
•
Engaging experts and vet them against your client’s questions
•
Proposing a shortlist of experts to your client and schedule and manage
all client-to-expert interactions
• Delivering excellent service to
both clients and experts
What they Offer:
• More expert, project, and client-facing
responsibility than other entry level roles
• Directly measurable
commercial impact and significant earnings potential from the get-go
•
Learn to confidently transact with senior executives and sophisticated
clients at top-tier investment funds, consultancies and Fortune 500
companies
• A unique training curriculum and intense on-the-job
training helping you develop highly transferable commercial and
managerial skills
• A clear career path for advancement to Manager
after 24-30 months, and to Business Unit VP after ~5 years
• An
inspiring, high-energy environment with ambitious peers of 60+
nationalities
Who We’re Looking For:
To succeed in this entry-level
role, you need to be motivated by delivering results for your clients
and by achieving commercial goals. This is a communications- intense
frontline role, requiring a client-first mindset and the ability to
multi-task across an action-packed workday.
Successful candidates generally possess:
• Undergraduate degree, no
subsequent experience necessary
• Track record of strong academic
performance (equivalent of 2:1 or above)
• Extracurricular
achievement throughout school and university
• Internship experience
evidencing an interest in business
• Outstanding communication skills
•
Fluent English and German at C1 level is required; experience living or
working in continental Europe is desired
Compensation And Benefits
• Expect total first-year
compensation in excess of £47,000 consisting of (i) annual base salary
of £40,000 and (ii) uncapped variable compensation linked to individual
performance.
• 4% matched pension contribution on qualified earnings.
•
Comprehensive private health insurance coverage and dental insurance.
•
25 vacation days, 8 bank holidays, and business closure over the
Christmas break.
• State-of-the-art office with amenities in the City
of London; option to WFH each Friday.