Interview process
The interview took place at a local Explore Learning centre. You undertake an initial interview with the Centre Director covering your background and transferable skills and then receive a tour of the Centre.
Following this you are required to interact with a number of children whilst they go through their work for the day. This is nothing to worry about and the kids are happy to discuss their work and progress. My best advice would be to simply enjoy this process and be as natural with the children as possible.
Most difficult question
Most of the questions were relatively straightforward and typical fare although they will vary depending on your background and experience. There were no trick questions or attempts to catch you out, just be clear on your motivations for the role and your ability to handle the sales aspect.
"What techniques would you use to sell Explore to passers-by in a shopping centre?"
Interview tips
Make sure the role is for you and use websites like graduate-jobs.com to fully research it. I realised about half way through the day that the role was not exactly what I had expected nor something I would be interested in pursuing and thus struggled to motivate myself to take the group activity etc seriously, especially knowing I had spent the best part of £100 to attend the interview! I felt the management side of the role had been exaggerated and that the long term development I had hoped for wasn't really available at Explore. However if you enjoy working with children and basic sales work it seems this could be a fulfilling role.
If you read up carefully on the role and the values of the company you should be fine. Little practical experience is required and your attitude is the most important factor. When undertaking the sales role-play, make a real effort to get to know the person you're speaking to and make sure to ask lots of questions.The recruitment staff were all pleasant, friendly and tried to put candidates at ease so don't worry beforehand about nerves.
Experiences at the assessment centre
An initial presentation on the company from the recruitment staff is followed by one on one interviews and a presentation that you will have prepared before hand. This can be done via whichever medium you prefer but the majority of candidates created powerpoint presentations. You then perform a sales roleplay, attempting to book a passer-by in for a free trial with Explore. There is also a simple maths and English test which requires no revision.
After this you go out to lunch with the other candidates and members of the explore recruitment team. Finally you return to the office for a group presentation.
The day was fairly well organised and had a relaxed atmosphere. There is a lot of down time between tasks to speak to other candidates and refreshments are provided. There are no expenses paid for travel however, which given that all assessment centres take place in Guildford is not ideal. Several candidates had come down from the North of England and had to pay considerable fees for train tickets and accommodation.