Interview process
The interview process was in three stages - phone interview, centre interview and assessment day. The phone interview included many of the generic questions - why Explore Learning, why this role, what can you bring to Explore etc. They asked situational questions in all face-to-face interviews so for that just remember the customer always comes first.
The centre interview consisted of a face to face interview, a sales role play and around ten minutes interacting with the children. The face to face interview asked similar questions to the telephone interview. The sales role pay you should prepare for in advance, and they are really looking for you to engage with the customer, so ask loads of questions. For example my role play was for a gym free trail, so ask questions around their fitness, what they are looking for in a gym etc, and then cater the information to their needs. As for the children exercise, they just want to see how you interact, so just be friendly.
Most difficult question
All interviews were very relaxed and friendly, as they wanted to see your personality and passion shine through. So prepare for it as you would for any other interview, by researching the company values and illustrating with examples how you are like that yourself. I'd say the key thing for success with Explore Learning is to show enthusiasm and passion for education and children - helping children reach their potential. Also, they are looking for team players and people willing to learn, so demonstrate this in group exercises.
Interview tips
The main tip for succeeding with Explore is you personality and enthusiasm. They want team players and so are watching you even during the break sessions, to see how you interact with others. Despite feeling that I did not do my best, I got the job with Explore, as they said my friendly team player attitude, enthusiasm and willingness to learn all shown through .
Experiences at the assessment centre
The assessment centre was very relaxed, and the staff were very friendly and welcoming. We had a face to face interview, a personal compass presentation (on who we are and where we plan to go), a sales role play and a group exercise. You have to prepare the presentation and sales role play before hand. With the sales role play you are trying to book a free day trail for Explore Learning with a parent - main tip here would be to ask questions to get to know the customer. For example, ask their names, do they have any children, childrens ages, how are they doing in school etc. I struggled with this task as I found these questions were to probing and personal to ask someone straight away.
In the group task we had to represent a charity, and debate why each of our charities deserved funding. This task was pushed for time, but the team demonstrated diplomatic behavior, as we all listened to one another and bounced off eachother when presenting back to the interviewers.