Customer Service Advisor
Interview process
The staff were very helpful and relaxed, and the group sport in the morning put everyone at ease. The one-on-one interview was very much focused on you and your interests and sports experience, and experience in retail. There were no really tricky questions that you wouldn't get in any other interview.
Most difficult question
How would you deal with a difficult customer if you already had a long line waiting at the till?
Interview tips
Wear sports clothes, and prepare for group tasks which test your team building skills. Read the job description carefully before you go so you know what they're looking for. Be energetic and friendly.
Experiences at the assessment centre
Decathlon
Interview steps
Interviews:
- Phone
- 1:1
- Group / Panel
- Senior Management
- Video
Tests:
- Numerical
- Personality
- Verbal reasoning
- Psychometric
Other:
- Assessment centre
- Group exercise
- Background check
- Presentation
- Competency based questions