The telephone interview was quite straight forward and was what should be expected. The interview lasted about 25minutes and I was questioned mainly about myself and how I would react in certain situations. Then we spoke briefly about why I wanted the role. The interviewer was very professional. The online assessment beforehand was quite easy but should not be taken lightly
Most difficult question
Why do you want to join TSB over its competitors?
Describe a time you had to make a big decision? How did you deal with it?
Come prepared and remember the role is for a telephony sales person so practice before you arrive dealing with unexpected callers. Although the information that is given over the phone is pretty straight forward, how to process that information is the tricky part.
Experiences at the assessment centre
After a breif introduction we sat and had an informal interview for the interviewer to get to know me and ask a few questions. this lasted about half an hour.
We were asked to look through a booklet given to us by a member of the TSB team and memories the phone call process. After taking mental notes for 15 minutes we where then put on one of the company phones to answer a call from a customer who wanted to buy a house. Using the protocal given we had to address the call in the correct manner. I panicked at this stage because the information was slightly overwelming. A worthy assesment!
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