A very relaxed atmosphere with me and one other person asking questions.
The questions were to do with times you have shown certain qualities. You must provide examples which, then show that the example worked. For example customer support, I have called people asking for them to send data in, then to prove I was successful in my task you say that you received the data.
I was asked 'why marks and spencers?'
Most difficult question
The most difficult question in my opinion was 'What other organisation do you feel is on par with M&S, and why?' I wasn't sure how to answer it. Do you quickly say a company, answering the question too honestly? Take your time, but still be name a company? Or say there is none?
There is no right answer, but it was certainly one that I wasn't sure how to answer 'correctly'.
Research the interview questions! I found them online.
Be positive in the role play.
Make decent notes for your presentation.
And make sure you fit in well within the other candidates.
Be calm. They were very nice. I hate assessments, but this couldn't have gone smoother. They provided food, drinks, gave you a tour of a store nearby etc.
Experiences at the assessment centre
Group Discussion- Everyone in my group was very nice. I was very nervous going into the day, but this certainly calmed me down. The task was to go through a pack for 15mins, in the pack was information on a fictitious company, closely resembling M&S. You were told the store had a few issues, and that it was nearing christmas and that you had an extra 30 staff you had to choose where to put them. Also for CSR you needed to pick a charity out of a possible 4.
This was all very easy and was not about being right or wrong, but how you work in a team. MAKE SURE YOU LET PEOPLE TALK, AND TALK YOURSELF! NOD, SMILE AND COME TO A MUTUAL DECISION.
Then was the presentation. You had an hour to read another pack, on the same pretend company closely resembling M&S. You could make changes to the store, but you were told a new christmas range was coming in, and you had to set it up etc. This was very easy in ways, BUT, watch your time! The hour seems like a minute! You present to one person. It is not daunting, but you do have 10 minutes! And it feels like an hour.... Make sure you have all your points on one sheet!
Then was a role play. You were given 10mins to read a pack, understand the situation, then get into character... A worker in the store comes in, isn't happy he has been called in, is a little negative, quiet, etc. You must tell him that he is to re-design the womens range layout, and you must give him his feedback. Be motivational, but make sure he knows you are the boss. I felt I may have been too stern.... oops
Then the interview. The easier part! I know myself, and so interviews are fine! I don't know pretend store workers and companies, so those can be challenging. Just make sure you look up all possible questions, have an answer for them, smile and be polite. Thats all.
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