The role I was applying for was in the online division. My initial phone interview took a brief 10 minutes and was with their head of HR. It was a simple straight forward interview where we simply quickly ran through my CV looking mainly at my previous work experience. Then I was invited down for an interview at their head office which was to take place with herself and the head of the sales department. The actual interview lasted around 30 minutes and started of with me being asked to quickly run through my CV, after this we went through some questions that had already been set out. These were questions such as what I knew about the company, what is it that appeals to me about the company, name a time when I have given excellent customer service and what does excellent customer service mean to me. After the questions they then went through the role, what it entailed and asked if I had any questions.
Most difficult question
Describe to me a time you have given great customer service and why was it great?
Be well prepared and you should be fine. Make sure you know the company, what they do, their competitors and why it is you want to have a career in sales. Customer service seemed to come up a lot in the questions, so make sure you have a good understanding of what makes good customer service and try to think of a time you have given good customer service.
Experiences at the assessment centre
There was no assessment centre
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