The booklet had rota questions numerical questions, personality questions, competency questions and customer care questions. The task was to prioritise and only do so many tasks that were required.
Then everybody took turns in different scenarios, one was like an interview on to one and then a role play with customers and then a team task.
Most difficult question
I did get offered role as an assistant manager though.
Experiences at the assessment centre
- Group / Panel
- Senior Management
- Verbal reasoning
- Assessment centre
- Group exercise
- Background check
- Competency based questions