Amazon UK Services Ltd Interview Questions & Answers

There was not many difficult questions but there was a focus on psychometrics and situation judgement test

The initial phone interview lasted around 40 minutes, including time at the end for me to ask questions about the role and the company.

The first questions were biographical, ensuring the details on your CV concerning your education were correct and up-to-date and then more practical questions about your available to start work.

The second part of the interview was based around Amazon's leadership principles and was a similar format to the competency questions asked by many graduate recruiters. It is good to use the STAR framework when answering (Situation, Task, Action, Result), in order to guide the interviewer through your answer logically.

There were also business-related questions relating to Amazon and its competitors, so it would be useful to do some background research about the company and current issues in the retail industry.

Talk about a time when you have made an improvement to a process.

The leadership principles are an absolutely key part of both the recruitment process and careers at Amazon - make sure to familiarise yourself with them before both your telephone interview and the assessment centre. Try to think of an example answer for each of the principles and structure your answer around the STAR framework.

Do some background research about Amazon, its competitors and the retail environment in which it is operating before your interviews, to enable you to offer informed answers about business-related questions. Although it seems obvious, also ensure you are familiar with Amazon's website, including all product categories, postage policies and additional services. This will help you to speak confidently about the company under pressure.

2 x one-to-one interviews (CV and competencies)
Group exercise
Individual exercise and presentation

The 20 minute telephone interview took part with a Senior Digital Account Manager and it was general but also competency based and also a chance for the interviewer to describe the role in more detail and a chance to ask questions at the end. Questions started out like "tell me about your CV". Because I had completed 3 Internships over the past year after graduating, it was clear I had to explain my transition from a Mathematics degree to a career in Digital Marketing. Others were competency questions like "Describe which was the best team you worked in" and also "Describe the worst team you worked in and what would you do to improve the situation". There were also questions based directly on past work experience like "What is the worst task you've ever had to do"

I found the interview quite difficult because questions like "Why have you chosen Amazon" should have been prepared for but I was under prepared for this question. In the view of the consumer, Amazon is a strong and powerful brand. But it terms of why I would want to work for Amazon in the digital sense, it was difficult to answer without sounding extremely cheesy.

It would be very useful to prepare to be asked the question "Why this company" - the answers that best come to mind is that they are big or have high profits or a well known brand. Although this is true, it may not be the same as wanting to work for them and how the job that is applied for is actually more appealing because of the company it's for. There will be the same jobs over different companies, but the trick is to find reasons why that company appeals for that particular job.

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The interview consisted of someone going through your CV with you in detail asking you about your experience in sales and also why you think you are suited to this role. If successful in this stage a lady will send you an email confirming the second part of the interview, It will state a date and time and attached to the email will be a brief of a role play and questions you will need to prepare for.

When i was called back on a separate day for the second part of the interview, a lady went on to asked me some competency based questions. Such as describe a decision which you regret and what did you to avoid a repeat.

After this you had to perform the role play. You had to clearly explain the concept of Amazon merchant services, the key benefits of selling on amazon and the costs involved. You needed to act as the caller and the interviewer would act as a prospective business manager. The role play is roughly 15 minutes long and the purpose is to close a sale with the interviewer. They will not make it easy for you so be prepared to handle rejections and come up with solutions to their questions.

Describe an occasion where you had to structure a long term solution.

Make sure you have answers already prepared for the competency based questions as they will 100% ask you this. Also make sure you have practiced the role play previously with a family member or friend as you need to sound confident and sure of yourself. Also be prepared for extra questions to be added into the role play by the interviewer, try to improvise as best as possible and use your common sense to come up with an answer.

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