Difficulty Rating


Interview experience







  • Service Centre Operator

    Difficulty Rating


    Interview process

    I got the interview through Reed. Initially, I discussed the role and whether or not I was suitable for the job with my recruitment consultant, then decided to forward my application to the company.

    The interview with the company was just under 20 minute long. The recruitment team introduced the company briefly then discussed what I have done at university and part-time jobs, and skills that I gained in the past two years.

    Afterwards, they asked me a few questions specifically about their products and services, and gave me a few scenarios and asked me how I would handle their problems. They also asked me how I could use my skills to relate and solve those problems.

    Most difficult question

    To list 7 (or 8) important things about customer service.

    Interview tips

    Make sure to research the company and list the products/services offered and why they are different in the market. Prepare your answers, try use specific examples to relate to the skills required to demonstrate that you are a suitable candidate. Very important that you practise your answers before the interview.

    And make eye contacts when you're at the interview to show that you cannot be distracted easily. Always relax and smile and just be yourself.

    Experiences at the assessment centre

    It was a one on one interview. I was interviwed by two ladies from the company's recruitment team and I was given time to relax and prepare myself before the interview started.

    Interview steps


    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video


    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric


    • Assessment centre
    • Group exercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

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