The skills that you need to succeed in ITBlogs
Thinking about joining a growing market? Fantastic! We're now searching for our next intake of sales executives.
With over 1000 employees and revenue of £832.5 million, Softcat is one of the UK's leading providers of IT services. We have an employee engagement rating of 98%, which has helped us to achieve our 50th consecutive quarter of sales growth.
Here at Softcat the reason for our success is simple. It's our people. Because our employees drive our business, we are very particular about who we take on. So what kind of things are we looking for?
The first thing successful candidates must have is a strong sense of personal responsibility. Sales can mean hearing the word 'no' a lot, particularly in the beginning. If you're able to see where you could have done better, willing to learn and apply that learning - even when it would be much easier to give up, then you're the type of person we want to talk to.
If you're responsible for yourself, motivation comes naturally. You already have the resilience, determination and positivity to reach your goals. This isn't to say we won't support your every step of the way (read more about some of our fantastic training options), but when we invest so much in training our sales staff, we need to know from the start that you'll be able to motivate yourself, as well as those around you.
The next thing you must be good at is communication. We don't just mean that you're a great talker (although that helps!), but that you also have the ability to actively listen and then respond with meaning and relevance.
This leads on to our next trait, which is intelligence. This isn't to be confused with knowledge, which is all about what you already know (very few of our sales people knew much about IT before starting with us). Intelligence is about how bright you are. How quickly you pick things up and how able you are to apply that learning in different situations.
Emotional intelligence is hugely important. Your ability to empathise, to read non-verbal cues and build rapport is key. Simply put, you have to be the kind of person who wants to help. We don't operate on a 'them' and 'us' basis with our customers. We see ourselves less as external salespeople, more as extensions of our clients IT departments. Our customer satisfaction rating of 99% highlights the effectiveness of this approach.
When it comes to colleagues, teamwork is crucial. You must be the kind of person who is committed to their team and willing to do whatever it takes to support it. In return you can expect the kind of support and camaraderie that has you counting down the weekend hours until Monday morning!
Confidence is another important trait. This doesn't mean we're looking for bullish or brash characters, rather, people who quietly believe in themselves and the product they're selling. If you wouldn't buy it, why would your customers? You might not have been born with a deep love of IT infrastructure, but when you realise what it can do for a customer, you can successfully enthuse them too.
We offer uncapped commission, incentive trips to some of the world's most exotic destinations and a workplace culture that is consistently ranked as one of the best in the country. All in all, we do whatever we can to provide a stimulating, rewarding workplace for everyone who works for us.
Think you're up to the challenge? Find out more now.