As a Spanish Speaking Customer Service Representative, you will be a vital part of delivering exceptional customer experiences. Fluent in Spanish and English, you will engage with customers through various channels, addressing inquiries, and resolving issues to uphold our client's commitment to top-tier service.
Responsibilities:
- Communicate effectively in both Spanish and English, providing assistance to customers via phone, email, and chat.
- Offer detailed information about products or services, guiding customers through the purchasing process.
- Collaborate with internal teams to escalate and resolve complex customer concerns.
- Maintain accurate records of customer interactions in the database.
- Identify opportunities for process improvement to enhance overall customer satisfaction.
Qualifications:
- Fluency in Spanish and English, with excellent written and verbal communication skills.
- Proven experience in customer service or a related field is preferred but not required.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficiency in using customer service software and tools.
- Right to work in the UK.
What Our Client Offers:
- Opportunities for professional development and career advancement.
- Comprehensive benefits package, including health insurance and pension plans.
- A vibrant office culture with regular team-building activities.
- Conveniently located in the bustling city of London, providing easy access to various amenities.
If you are a dedicated professional fluent in Spanish with a passion for customer service, our client invites you to join their dynamic team. Apply today and contribute to their continued success!
About Us
Buchanan Graduates, through rapid organic growth, is now a market leading recruitment firm and a top supplier to a number of clients including FTSE listed firms. Our team of consultants come from a variety of backgrounds, but all subscribe to the company ethos of understanding, advising and delivering for our clients & candidates. Buchanan Graduates focus on placing graduates into recruitment and sales positions across the UK and USA. Our passion for achieving results for candidates and clients is unrivalled. Visit us at www.wearebuchanan.com
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