I had numerous interviews during the process. The first was a phone interview, competency based. The standard 'give me a time when you've had to make a decisive decision' etc. Also a commercial question, such as why did I think halfords had offices based overseas. Once successful, you're invited to their assessment centre based in their support office in Redditch. There was a 5 minute 'get to know you' introduction at the beginning, very informal, nice way to start the day.
This was followed by an icebreaker where we broke off into 2 teams, we had to build the tallest tower with the materials given, highest tower wins. Chance to demonstrate your team working skills.
We then had speed interviews with 6 assessors, 10 minutes each. All competency based so prepare well and you'll be fine. A few tricky ones which I've listed in another sectiosection.
Then we had had to a presentation, this was communicated before hand so practice it and you'll do fine.
Next was role play exercise, again described in another section further along.
The day concluded with a group exercise to pitch a pit stop to the store (assessors acting as store colleagues)
Most difficult question
If you had a newspaper advert, what 6 things would it say?
What would your colleagues criticise about you?
Do your research on the company, think of areas you think they could improve to pitch during your interview, this will show initiative. Think about why you really want the job, why Halfords? Why retail? There was a big focus on this so make sure you get it right. There were 24 of us in the assessment centre split into 2 sessions, 4 of us were chosen for the final interview. Be confident, be yourself and most importantly have fun!
Experiences at the assessment centre
Ice breaker - Given a bunch of materials and had to make the tallest tower against the other group. Speed interviews - 5 seseparate interviews with the assessors, 10 minutes each, all competency based. Role play - approaching a customer in the store and helping establish their needs, also involved a bit of conflict resolution. Group exercise - formulate a 'Pit-Stop', we were given a few pages of information about the store and it's sales then had to come up with a team talk to communicate this with the store.
How would you rate the pre-attendance information?
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What was your overall impression of the organisation?
overall impression of the organisation:
What was your overall impression of the selection process?
Did the interview reflect the overall values / culture of the organisation?
overall values / culture:
Would you recommend this company to a friend?
would recommend company to a friend:
Did you want the role following your interview?
wanted role after interview: