Walt Disney World Resort - Bell Services Interview Questions & Answers

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Difficulty rating 5 / 10

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  • Bell Services

    5.0/5 | Interview date: August 2017 | Job offer? Yes |

    Was this helpful? Yes

    Sectors: Travel & Hospitality

    Difficulty rating 40.0 / 100

    Interview process

    The initial telephone interview was with YummyJobs' team members, who would then forward on a selection of Candidates to the Walt Disney company. The phone call was quite relaxed and lasted about 30 minutes, where I was asked if I'd visited the parks before, why I wanted the role and how well I thought I'd adapt to living in Florida. I received an e-mail inviting me to attend a Face to face interview in Liverpool, upon arrival there was a presentation that details the Program more and information about how the interview would go.The interview was tough but fun, as we were paired up with another and so we had to make sure that you shined. I was lucky in that my partner was really nice and we worked well together. We were asked again why we wanted to work at Disney World, to give an example of when we had to deal with a difficult customer, and they would give us an example of a situation and we explained how we would deal with it. Then they asked question about what we are passionate about and how we would apply it to our roles.

    Most difficult question

    The most difficult question was the role-play one, as I had to think on my feet. However, after relaxing and thinking for a second before answering, I was able to give a good answer, that my interviewer seemed happy with.

    Interview tips

    Be enthusiastic but also demonstrate a smart head and common sense. The Disney Company has extremely high expectations of their staff, and so as a candidate you need to understand the level to which you must perform. Most importantly, demonstrate that you love the company and would really love the role. Enjoy it!

    Experiences at the assessment centre

    We were taken into a room in the Liverpool University, where we were given a Presentation about the Job/Program, and then we were all allocated a time to return for our interviews. When it was our time we went into another corridor where our papers were checked and were introduced to the person we were paired with for the interview. This helped greatly to get us at least comfortable with our pair before the interview!

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5

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