TSB Interview Questions & Answers

3.7143/5based on 1 reviews. Ranked 238 out of 319 companies

Difficulty rating 6 / 10

Interview experience

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  • TSB - Mortgage Advisors (Telephony Based)

    3.7143/5 | Interview date: October 2014 | Job offer? Not yet |

    Was this helpful? Yes 2

    Sectors: Banking

    Difficulty rating 60.0 / 100

    Interview process

    The telephone interview was quite straight forward and was what should be expected. The interview lasted about 25minutes and I was questioned mainly about myself and how I would react in certain situations. Then we spoke briefly about why I wanted the role. The interviewer was very professional. The online assessment beforehand was quite easy but should not be taken lightly

    Most difficult question

    Why do you want to join TSB over its competitors?
    Describe a time you had to make a big decision? How did you deal with it?

    Interview tips

    Come prepared and remember the role is for a telephony sales person so practice before you arrive dealing with unexpected callers. Although the information that is given over the phone is pretty straight forward, how to process that information is the tricky part.

    Experiences at the assessment centre

    After a breif introduction we sat and had an informal interview for the interviewer to get to know me and ask a few questions. this lasted about half an hour.

    We were asked to look through a booklet given to us by a member of the TSB team and memories the phone call process. After taking mental notes for 15 minutes we where then put on one of the company phones to answer a call from a customer who wanted to buy a house. Using the protocal given we had to address the call in the correct manner. I panicked at this stage because the information was slightly overwelming. A worthy assesment!

    Interview steps


    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video


    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric


    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 3/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 4/5
    • Did the interview reflect the overall values / culture of the organisation? 3/5
    • Would you recommend this company to a friend? 4/5
    • Did you want the role following your interview? 2/5

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