The Carphone Warehouse plc Interview Questions & Answers

4.1429/5based on 1 reviews. Ranked 171 out of 318 companies

Difficulty rating 6 / 10

Interview experience

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  • Customer Consultant

    4.1429/5 | Interview date: October 2013 | Job offer? Not yet |

    Was this helpful? Yes 1

    Sectors: Retail

    Difficulty rating 60.0 / 100

    Interview process

    Firstly completed their application form and personality test online.
    The interview was a set of competency based questions such as "What is exceptional customer service and tell me about a time you have expereinced it"

    Most difficult question

    "Describe a time when you did not do something properly or did something badly and had to re do it"

    Interview tips

    Look up some competency based questions and prepare answers before hand. Go in with some notes of things you want to remember to say. Also make sure you understand the role you are applying for.

    Experiences at the assessment centre

    It was individual interviews with myself facing the assistant branch manager(taking notes) and the branch manager asking questions.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 3/5
    • How well was the interview organised? 4/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 4/5
    • Did the interview reflect the overall values / culture of the organisation? 4/5
    • Would you recommend this company to a friend? 4/5
    • Did you want the role following your interview? 5/5
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