Plymouth City Council Interview Questions & Answers

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  • Family Support Worker

    4.1429/5 | Interview date: November 2018 | Job offer? Yes |

    Was this helpful? Yes

    Sectors: Health

    Difficulty rating 60.0 / 100

    Interview process

    After completing the written test, which consisted of a mock assessment we had to attend a panel interview with the senior management (3 members) and had a short informal interview with a service user, a young care leaver. During the panel interview senior staff members each asked 5 questions these were competency based questions and scenarios relating to the role.

    Most difficult question

    You are assigned to work with a service user from a BAME background who experienced discrimination at school. What is your experience of discrimination relating to BAME service users and how would you support this service user?

    Interview tips

    Prepare for the interview based on the role description and read the relevant safeguarding policies, frameworks and practitioners` guidelines.
    Be patient with the recruitment team as they made mistakes when they sent out the interview dates and had issues booking in the date and time for the written test and interview. The recruitment team also lost the scanned in copies of my certificates twice so it took quite long to get a start date due to their mistakes.

    Experiences at the assessment centre

    Complete a mock assessment on a whole family in relation to 10 areas, Physical health, Mental health, Substance use, Domestic abuse, ASB and offending, Child safety, Housing, Debt, Adult education/training and employment, Children`s education complete risk and protective factors for each family member for the above areas. We had 90 minutes to complete the written assessment and generally in practice the FSWs has 4-6 weeks to complete the assessment.
    After the written test we had a 45 minutes panel interview with the senior management.

    Interview steps


    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video


    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric


    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 4/5
    • How well was the interview organised? 4/5
    • What was your overall impression of the organisation? 4/5
    • What was your overall impression of the selection process? 4/5
    • Did the interview reflect the overall values / culture of the organisation? 4/5
    • Would you recommend this company to a friend? 4/5
    • Did you want the role following your interview? 5/5

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