Mercedes-Benz - 6 month Graduate Onsite Support Consultant Interview Questions & Answers

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  • 6 month Graduate Onsite Support Consultant

    4.8571/5 | Interview date: July 2017 | Job offer? No |

    Was this helpful? Yes

    Sectors: Management

    Difficulty rating 60.0 / 100

    Interview process

    The initial stage was the written application, was relatively straight forward. Just included basic competencies such as reasons for applying and what the Mercedes brand name meant to you. For this particular role they didn't require a numerical or verbal reasoning test however, for the longer graduate roles they do. They let me know i had passed 2 weeks after applying, and allowed me to book a slot on the system for a telephone interview, (no surprise telephone interviews) As i was in Australia considering flying home to England for the interview they fast tracked my telephone interview result and let me know the following day that I had passed and sent me an email describing how i could book a slot to attend the assessment center online detailing what would be included and the type of competencies they look for (team player, passion for the brand and role, decision maker and shows leadership)

    After this initial stage was the telephone interview, this lasted 25 minutes and only included 4 competency questions, the lady on the phone was really nice and even offered to call me in Australia for the interview which is where i was at the time. The questions were just basic competency questions,

    Most difficult question

    Telephone: -
    Why Merc and Why role
    Time you worked in a team
    Time that you've had to work under pressure
    Time that you made a suggestion

    They probe you to use the STAR Technique

    Interview tips

    Do your research in to why you want the role and company

    Experiences at the assessment centre

    They came and picked me up from the train station, there was 8 people in my interview one person failed to turn up. there was three parts, role play, group exercise and one on one interview. The interviewers are really nice and bring you unlimited copious amounts of water to stop your throat from drying up. The first exercise was the group interview (3 including me in the group)with 2 people accessing, was basically read a 4 page document in 30 minutes and discuss for another 30 minutes why you should put forward two staff working under you forward for a management position. You had their backgrounds/CV's/ Statistical performance indicators/ line manager reviews.

    The second part was the competency interview. Again why mercedes and role, name a time you worked in a team, what kind of teams do you like? (i thought was an interesting question) who are mercedes competitors, do you think the market is competitive

    lasted around 30 miniutes

    The final stage was the role play, a 5 page easy to read document specific to the role applied for (loads of pictures and tables), i was to have a meeting with a sales executive from a dealership who had some questions to ask me. The document included a page on the performance of mercedes in recent years,a lot of random information on their breakdown cover and rental policy.

    The role play was a bit strange as it wasn't clear cut as to what i thought the interviewer wanted. The role play only last 15minutes. She asked me questions which weren't in the document to see how i'd act under pressure and initially told me to hurry up as she had to leave in 15 minutes.

    After that you fill out a feedback form and they send you on your way or drop you off to the train station.

    Interview steps


    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video


    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric


    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 4/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5

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