Expressions Holidays Interview Questions & Answers
Difficulty rating 6 / 10
- Positive 0/1
- Neutral 1/1
- Negative 0/1
Graduate Luxury Travel Consultant
Difficulty rating 60.0 / 100
Interview processThe interview started with a two page personality test in which I had to rank 4 words in each box in relation to how I perceive myself as well as how I believe others perceive me. This test lasted for 15 minutes.
The second test was a three page numerical and literacy test. It had basic arithmetic questions as well as questions that involve creating sentences from a list of words and choosing the correct synonym for a word. This test lasted 20 mins.
The third test involved spelling and general knowledge. I was asked directly where the Elgin Marbles are located, which ocean the island of Mauritius lies in and I had to name a Caribbean country. This test lasted for about 10 minutes.
After these tests, I had a more formal interview which lasted for about an hour and a half. I was asked about why I applied for the role. I said that I personally enjoy travelling and it is something that I am very enthusiastic about. I also said that I enjoy roles that involve meeting and talking with clients, which is something that I have a wealth of experience in carrying out. Marcelle, my interviewer, then proceeded to ask me about my experience in working in sales and target-driven environments. An answer to the initial question that focused on my ability to sell seemed to be preferred.
Most difficult questionWhat are the factors which influence our business? Who are our competitors? Describe our typical client.
Interview tipsBased on my experience, I would say that Expressions Holidays is a very profit-driven business. Hence I would recommend providing answers that focus on your sales experience as opposed to your ability to interact and develop working relationships with clients.
Furthermore, I would recommend getting to know the holiday destinations that are offered by the travel business and research the news and current affairs in those respective countries. At the time of my interview, one of their destinations was Sri Lanka and the president had just replaced the prime minister with a controversial figure, Mahinda Rajipaksa. This was a situation being monitored by Expressions Holidays because political turmoil can be detrimental to their business.
Experiences at the assessment centreThere was no assessment centre. All the tests were conducted individually before the one-to-one interview.
- Group / Panel
- Senior Management
- Verbal reasoning
- Assessment centre
- Group excercise
- Background check
- Competency based questions
The screening interview prior to the assessment centre was 1 hour long with a Hilton General Manager
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I had a chat on the phone with the HR department about my experiences in customer service and my int
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