Explore Learning - Assistant Director Interview Questions & Answers

4.5485682/5based on 25 reviews. Ranked 110 out of 346 companies

Difficulty rating 6 / 10

Interview experience

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  • Assistant Director

    5.0/5 | Interview date: August 2019 | Job offer? Yes |

    Was this helpful? Yes

    Sectors: Education & Teaching

    Difficulty rating 80.0 / 100

    Interview process

    The online application was very straightforward. After about 24 hours I received an email inviting me to attend an interview at a centre. I was asked for a list of five centres that would be convenient for me and a list of dates over the following two weeks. About a week later I attended the centre interview. The staff were very welcoming and friendly. They gave me a tour of the centre and then we sat down to have a discussion about the company, the role and my skills/experiences. They asked a number of questions (including scenario-based ones). After this we carried out a role-play task where I was required to initiate and lead a conversation, in which the goal was to sell a gym membership and try to secure a free trial. I was nervous for this, but you are given a chance to repeat it after receiving feedback from one of the interviewers. This was very helpful. It is important to really get to know the customer. At the end of the interview I was given the opportunity to work with some of the children. I loved this!

    A couple of days later I received a phone call and an email inviting me to the assessment day in Guildford (4 days later).

    Most difficult question

    The questions were to be expected (leadership, challenges at work, scenario-based questions etc.)

    Interview tips

    Make sure you research the company, its vision and its values. Try to be concise in your answers/responses. They want to see your personality, so try to be relaxed and just be you! Read through the information that they send you prior to your interviews and make sure you listen to the feedback. They want you to do well!

    Experiences at the assessment centre

    The day started at 9:30am and was at the company's head office in Guildford. There were ten other candidates who were all lovely and we all received packs with our timetable for the day.

    The team kicked off the day with a presentation about Explore and the AD role. This was informative and lasted about 30 minutes. The interviewers all introduced themselves to us.

    Prior to the assessment day we were informed that we needed to prepare a five minute presentation about how our skills/experiences would contribute to the company's visions. This was presented to two interviewers. After this, it was the 'role-play' task, where I had to try to sell Explore to a customer in a shopping centre. This time I was only asked to carry out the role-play once. I was given a chance to reflect before they gave me feedback. This was all very helpful. Make sure you really get to know the customer.
    Prior to the assessment day we were informed that we needed to prepare a five minute presentation about how our skills/experiences would contribute to the company's visions. This was presented to two interviewers. After this, it was the 'role-play' task, where I had to try to sell Explore to a customer in a shopping centre. This time I was only asked to carry out the role-play once. I was given a chance to reflect before they gave me feedback. This was all very helpful. Make sure you really get to know the customer.

    I had a one-to-one interview with a member of the recruitment team which was very relaxed. There were a number of 'normal' interview questions, scenario-based questions and a discussion about logistics.

    Next was a basic maths and English test. No preparation was needed.

    Finally, we were split in to groups and asked to complete a group task. They are looking to see how well you work in a team.

    Overall, it was a great day. Remember you are not 'competing' against other candidates as everyone will have different start dates and locations in mind. This made the environment very positive and friendly.

    Enjoy it!

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • Assistant Director

    4.7143/5 | Interview date: April 2019 | Job offer? Yes |

    Was this helpful? Yes

    Sectors: Education & Teaching

    Difficulty rating 80.0 / 100

    Interview process

    After applying online you have a phone interview followed by a a centre interview if you reach the next stage. The final stage is an Assessment Day at their HQ in Guilford. Cardiff and attended the Assessment Day in Guildford. I applied in November and attended the Assessment Day in January but it would have been a shorter time period if I did not have to reschedule around my University schedule. The phone interview was pleasant and quite quick. As long as you have done thorough preparation beforehand, it should not be difficult. Explore Learning's website has everything necessary to learn about the company and see if your values coincide with theirs. By the end of the phone interview, I was told that I had been successful and I was able to choose a centre to have my second face-to-face interview.

    I chose a centre close to where I go to university, so don't worry if you are living between cities at the time of application. I received a tour of the centre before the interview which was nice. The interview itself was slightly more intense, I was interviewed by two centre directors. They asked me a few questions then proceeded into the role play. You have two chances at the roleplay after receiving feedback on your first turn. I loved this aspect, it is so important to know where and how you can improve and then make real-time changes.

    The day after this centre interview, I received an email saying I have been accepted for the Assessment Day in Guilford (very quick process).

    Most difficult question

    Should you greet and attempt to secure a trial session with a client that has just walked into the centre when you have just been given an important task to complete by the end of your work day?

    Interview tips

    Be yourself! It is very obvious if you are pretending to be invested in the company when you are not. By the time you have reached the Assessment Day you should feel confident in yourself and how suited you are to the role. The Assessment Centre, its atmosphere, the staff and the activities do give a real insight to life at Explore Learning and I believe that you will be perfect for the job if you enjoy the entire process.

    Experiences at the assessment centre

    The Assessment Day was an enjoyable experience and I felt as though I was surrounded by people who were all enthusiastic and passionate about the company. It definitely made me want to work here more. It started with an introduction to the company and staff, followed by individual interviews, presentations, role play, group exercise and a Maths and English test. The group exercise is the last thing to take place but the other activities are done in a randomised order.

    The individual interviews were similar to ones we've done previously so it was a nice beginning to the day. I did the presentation and role play next. I had the choice of which one to do first, I picked the personal compass presentation first. I did well in my presentation, I was clear, energetic and passionate about who I am, my goals, and what made me suitable for Explore Learning. The role play was more challenging but the feedback I received was very helpful. The English and Maths tests were quick and not too difficult. The group exercise was good but also a bit difficult, only because you want to appear as a team and let everyone have their opportunity to shine, however, you have to put your own best foot forward too. My tip would be to listen well to each other and encourage others to speak as well as speaking yourself.

    The atmosphere was incredible, I did not feel as though I was in competition with my peers, rather, we all had similar goals and were looking forward to displaying our capabilities. All the staff were welcoming and in fact, inspirational. The Assessment centre made me want to grow with this ever-growing company.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 4/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 4/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • Assistant Director

    5.0/5 | Interview date: January 2019 | Job offer? Yes |

    Was this helpful? Yes

    Sectors: Education & Teaching

    Difficulty rating 60.0 / 100

    Interview process

    Centre interivew-

    I was interviewed by the Centre Director and Assistant Director who sat me down and asking some standard interview questions- 'how would you feel being in charge of a team?', 'which of these duties jump out to you as things you'd excel at?'.
    We then did a role play where I had to stop the AD and promote a gym and try to get him booked in for a free trial day. The idea was to ask as many questions and get to know them as well as possible to tailor the gym membership to their likes.

    Most difficult question

    "Give an example of a time you overcame a challenge at work"

    Interview tips

    Do some prep about the company for the role play- not so much stats or figures but enough to feel confident.

    Maybe revisit BBC Bitesize for a little maths refresher if it's been a while.

    Show them your personality and passion for the job.

    Experiences at the assessment centre

    Lovely vibe! A very happy team of about six who introduced themselves.
    There were nine candidates who had travelled to Guildford from as far afield as Leicester. We were forewarned that we would have to prepare a presentation about ourselves and do another role play , a numeracy test, a literacy test, another standard interview and a group activity.
    Numeracy and literacy tests- After a half an hour welcome presentation from the team, my schedule sent me and one other girl to complete our tests while the others were doing different tasks in different rooms. We weren't supervised and the tests were straightforward. Sort of year 7/8 standard maths- percentages, decimals etc, probability etc. The English was highlighting mistakes on a passage of writing and correcting it. Then a 'where' or 'wear', 'their' or 'they're' selection of questions.

    Presentation- referred to as a 'personal compass' : where have you come from; where are you going; what makes you happy; what makes you great. Very straightforward- they just want to see your communication skills in action. I put lots of photos of me mucking around in there as they said they were keen to see some personality! This and the role play were done with just one interviewer present.

    Role play- This time you're pretending to stop a mum in a shopping centre and promote Explore Learning as an employee. The idea of this seemed to freak a lot of people out but it's nowhere near as bad as it seems. Just be smiley and friendly and get to know the 'mum'. Also done with just one interviewer present.

    I then had a half an hour break while other candidates came and went to their different appointments. We had a chance to chat and have a laugh- it was a relaxed atmosphere where we all agreed it had been a while since we thought about year 8 maths.

    I then had another interview with a different member of the Careers team which was your run of the mill interview. I talked about my background, education, what I'd thought of the day so far, what did I think I'd excel at in the job or find difficult, and some scenario questions- whatever it is, customer/families/kids come first!

    Lastly the nine of us were split in to two groups and asked to create a presentation together about how to bump membership in an Explore centre. They just want to see how you cooperate as a team and what role you play in a group dynamic.

    During the breaks I imagine they continue to assess subtly and keep an eye on what you're like while 'off duty'. As long as you are a confident speaker and enthusiastic- they'll like you.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • Assistant Director

    5.0/5 | Interview date: July 2018 | Job offer? Yes |

    Was this helpful? Yes

    Sectors: Education & Teaching

    Difficulty rating 60.0 / 100

    Interview process

    The initial interview was good. I personally left with the thought that I did not get the job. But that was more my worry and because I really couldn't read my interviewers. Apart from that, the process went smoothly and they made you feel comfortable and the environment is friendly. I also enjoyed the chance to interact with the children during the interview.

    Most difficult question

    The most difficult question I was asked was during my interview on the assessment day. It was my scenario question, which I ended up getting wrong.

    Interview tips

    My advice to anyone interested in applying is to make sure you do your research into the company and the role you are applying for. Make sure that you show your passion and enthusiasm of the job, but make sure that it is real and genuine. Also be confident in yourself.

    Experiences at the assessment centre

    You have an idea of what tasks you're going to be doing before you go, but you still don't know what to expect with the people and the other candidates. However, it turned out to be a great day. The interviewers were super friendly and we as candidates were friends by the end of the day. Certain tasks that we had to perform made us more nervous than others and it varied for each person. However, you get it done and you realise you made yourself worry for nothing.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • Assistant Director

    5.0/5 | Interview date: June 2018 | Job offer? Yes |

    Was this helpful? Yes

    Sectors: Education & Teaching

    Difficulty rating 60.0 / 100

    Interview process

    Phone interview.
    Book for a date and time chosen by you which is great. Questions were to get to know you and the impact you would have in a centre.

    Centre interview
    With 2 of the explore team. Included a tour of the centre and interacting with the children. Also a role play which you prepare for.

    Most difficult question

    All questions were to be expected. One that took more thought was "how would your friends describe your leadership style?"

    Interview tips

    Make sure you do your research. Every member of the Explore Learning team are passionate about the company so make sure you show your passion too! Let your personality shine through and just enjoy it.

    Experiences at the assessment centre

    The assessment centre was really relaxed and friendly, they really did make me feel comfortable right away! There is lots of time to relax and meet the other candidates, also tea and coffee was available throughout the day. Every candidate had an individual timetable for each activity.
    There were many tasks throughout the day including: a third interview, a presentation, a role play, a maths and literacy exercise and a group task. They also took us all out for lunch which was lovely! They give you information about the assessment day well in advance so don't worry, there is plenty of time to prepare for the role play and the presentation.
    All in all, the whole day was handled brilliantly and I think every candidate felt at ease throughout it.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5

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