Enterprise Rent-A-Car Interview Questions & Answers

4.2142744/5based on 16 reviews. Ranked 160 out of 325 companies

Difficulty rating 6 / 10

Interview experience

  • Positive 13/16
  • Neutral 2/16
  • Negative 1/16

Viewing 1 - 10 of 16

  • Graduate Manager Trainee

    1.5714/5 | Interview date: July 2017 | Job offer? No |

    Was this helpful? Yes 1

    Sectors: Management

    Difficulty rating 60.0 / 100

    Interview process

    So I initially started with a one to one interview with a recruiter. The recruiter was really nice and made me feel comfortable and took away my nerves. The interview was just finding out about me, my experiences, education etc. I received good feedback and some advice on how to improve but was successful and was put through to the next stage, Branch Interview.
    On this day I was there for a couple of hours and shadowed one of the current trainee managers and interacted with customers, went on drop offs and pick ups and just got an understanding of how the company ran. After this the branch manager took me through for another one to one interview and asked me similar questions to the ones in my first interview, next day my recruiter called me back to tell me how fantastically I did and how impressed he was with me and that they really liked me so I'm through to the final stage, Assessment Centre.

    Most difficult question

    You would typically have to work 55hours + a week, how do you feel about that? (It's a bit of a weird question to be honest, what do you respond to that?)

    Interview tips

    I would say really think about if the job is worth the time and potential money you will be investing into the interview process. I had to book a nearby hotel to make it to the interview on time and then be told I was unsuccessful after all my efforts!

    Experiences at the assessment centre

    On this day, I was with 7 other candidates and had to be there at 8am,
    We started by doing a quiz which is where prior research would've come in, I was fully prepared and was the only one who put up my hand for a few of the questions.
    We then were introduced to area managers and given a cheap and shitty breakfast which didn't even look edible may I add, after that we had to do sales and customer service role play with one of the area managers, which I got good feedback from. We then had to do a 'morning meeting' with two of the area managers. We had to motivate them and get them going. Discuss figures, targets and aims etc. Again at the end of it I received some good feedback that I was energitic, bubbly and made them smile. We then had to do a group discussion with the rest of the group, we each were given an initiative to pitch and between us had to decide to which one to go for then pitch it to the area managers. This is where we had to be involved etc. Lastly we had another one to one interview with an area manager asking the same questions as all the other one to ones and finished at 2pm. It was a very long day and pretty hard to keep energy up especially because there was ALOT of waiting around through ou the day. We were told we would receive a call the following day to find out wether we got the job or not.

    On my call back, they told me I was unsuccessful because I wasn't oozing with confidence, which I find is completely unfair because I received a lot of good feedback from various people in the company during my stages.

    The presenter Raj, was talking about how when she first started she disputed washing cars, setting off a negative thought in everyone's mind. I was then with another candidate who came unprepared, didn't bring a pen or a notepad and kept pulling his phone out during the day!! Had a really foul attitude and was sitting like he just didn't care and I later discovered he got the job. There were many of us in the room who visibly really wanted the job and a few of us didn't get it. And yes I know we are not competing against each other, I just find it unfair and disheartening that you could get all this way and really proving that you want it and sell yourself for an a****e like this guy to carelessly walk in and get it. I'm so gutted and upset at the company but I guess all blessings are disguised.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 3/5
    • How well was the interview organised? 1/5
    • What was your overall impression of the organisation? 1/5
    • What was your overall impression of the selection process? 1/5
    • Did the interview reflect the overall values / culture of the organisation? 3/5
    • Would you recommend this company to a friend? 1/5
    • Did you want the role following your interview? 1/5
  • 
  • Graduate Management Trainee

    5.0/5 | Interview date: June 2017 | Job offer? No |

    Was this helpful? Yes 2

    Sectors: Management

    Difficulty rating 80.0 / 100

    Interview process

    The entire process was well communicated to all of the candidates from beginning to the end. I was very aware of where I stand, what was expected of me and details information about the company.

    The telephone interview was simply competency questions and very informal. Once you passed this stage, you had a day spent at your local branch shadowing the staff to see first hand what the role involved which was very interesting. You then had a one to one informal chat with the branch manager.

    Most difficult question

    The most difficult question was adapting yourself into the company's core values and explaining how as an individual you had some of these core values.

    Interview tips

    Be yourself, they want people who are genuine, leaders and team players. Being a leader is what the role involves but being a team player also plays a big role in the type of candidate they are looking for.

    At the assessment day, ensure to make yourself noticeable and be vocial enough and take part in all of the activities.

    Experiences at the assessment centre

    A variety of different tasks both group and indivdual based all of which included what the role would involve day to day. This was slightly more difficult than expected but it was fun and very different from other companies as you are more engaged with everyone.

    Furthermore, an interview with the general managers with a variety of different competency based questions.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • 
  • Graduate Management Trainee

    4.7143/5 | Interview date: June 2017 | Job offer? Yes |

    Was this helpful? Yes 2

    Sectors: Management

    Difficulty rating 60.0 / 100

    Interview process

    After applying online, I shortly received a phone call (which turned out to be a phone interview) of which involved some questions about my background, what I know about enterprise, what I do and have done etc. The phone call ended with an invitation to a face-to-face interview.
    The face-to-face interview involved plenty of competency based questions. Additionally, this stage talked briefly a bit more about the specifics of the role. At the end of the interview, I was invited to attend a branch visit to the branch I had applied for.
    The branch visit involved meeting all the employees at the branch, and shadowing several employees for an hour or two before a interview with the branch manager at the end of the visit. This was the most informative stage of recruitment, as I was able to witness the specifics of the role I was applying for. After the branch visit had ended, I was informed a week later by phone call that I had been invited to attend an assessment centre.
    Upon attending the assessment centre, I met 11 other candidates, of which 2 were applying for the same branch as me, I was briefed about the structure of the day. The day started with a group discussion, of which each candidate had to persuade the group to pursue their initiative (of which the group had to consider the associated costs and then come to a collective decision). The second task was a day in the life of a manager, whereby candidates were given several pieces of information, and were asked to plan the morning based on said information. The third task involved role play; where candidates had to convince customers (acted by Area Managers) to both upgrade their vehicle and ask them to pay for damage to a vehicle (two different scenarios). After these tasks, candidates were provided with free lunch, and were then invited to ask any questions (essentially a Q & A session). This concluded the assessment centre.
    The next day I received a phone call from the area manager of the branch I had applied for offering me the position.

    Most difficult question

    The most difficult question I received was at the branch visit, of which the branch manager asked for a time where a customer had complained to my face about the service I personally had provided. This was the only question I failed to answer.

    Interview tips

    Be confident with your attributes.
    Learn the values of the organisation and try to relate your answers to these values.
    Ask as many questions as you can, the company enjoy people who are inquisitive and want to learn more about the company.

    Experiences at the assessment centre

    Upon attending the assessment centre, I met 11 other candidates, of which 2 were applying for the same branch as me, I was briefed about the structure of the day. The day started with a group discussion, of which each candidate had to persuade the group to pursue their initiative (of which the group had to consider the associated costs and then come to a collective decision). The second task was a day in the life of a manager, whereby candidates were given several pieces of information, and were asked to plan the morning based on said information. The third task involved role play; where candidates had to convince customers (acted by Area Managers) to both upgrade their vehicle and ask them to pay for damage to a vehicle (two different scenarios). After these tasks, candidates were provided with free lunch, and were then invited to ask any questions (essentially a Q & A session). This concluded the assessment centre.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 3/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • 
  • Graduate Trainee Manager

    1.7143/5 | Interview date: February 2017 | Job offer? Not yet |

    Was this helpful? Yes 91

    Sectors: Management

    Difficulty rating 80.0 / 100

    Interview process

    I initially had a telephone interview which asked some basic questions like when I graduated and what I was doing. I was then asked to arrange a Skype interview for the following week. I have never used Skype so found the second interview a little uncomfortable and I could constantly hear my voice echoed from the feedback on the interviewers side. I didn't really see the point in a Skype interview as opposed to a face to face or extended telephone interview, especially as most of the questions asked I had already previously answered in the first interview. Because of this I got the impression I wasn't being listened to the first time round and thought that dragging out there questions over a two step period was unnecessary and a waste of time. I kept being told to adjust the camera and the signal kept cutting out, it was just a very awkward experience.

    Most difficult question

    I was asked to give an example of a time I gave great customer service so I gave an example of when I helped a blind wheelchair user around a supermarket and into her taxi which is obviously not in the contract of a checkout operator. I took some time describing in detail all the things I helped this customer do but my interviewer just dismissed it as something I should have been doing as part of my job anyway (far from the truth) and not relevant. At this point I decided to end the interview myself.

    Interview tips

    When they ask you to discuss what you thought about the values of the company make sure you mention the customer service one. When I got asked I got the impression that I did not need to list all 7 values as we were on limited time so I only addressed a few and gave my opinion on why I agreed with them but this again was dismissed by my interviewer who pulled me up on "forgetting about the customer service value" (I wasn't aware there was a quiz?)

    Experiences at the assessment centre

    Unfortunately I did not make it this far. I have heard good things about the company so I was disappointed my experience wasn't a good one, I guess it all depends on who is interviewing you.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 2/5
    • How well was the interview organised? 1/5
    • What was your overall impression of the organisation? 2/5
    • What was your overall impression of the selection process? 2/5
    • Did the interview reflect the overall values / culture of the organisation? 2/5
    • Would you recommend this company to a friend? 2/5
    • Did you want the role following your interview? 1/5
  • 
  • Graduate Management Trainee

    5.0/5 | Interview date: October 2016 | Job offer? Yes |

    Was this helpful? Yes 11

    Sectors: Sales

    Difficulty rating 40.0 / 100

    Interview process

    After applying you will have a spontaneous phone interview, this is followed by a face to face interview, then an interview and a couple of hours in a branch and then finally an assessment day. You will be asked about previous sales experience, meeting targets and general questions about the company.

    Most difficult question

    Discussing previous sales experience and working to meet targets as well as your own personal achievements.

    Interview tips

    Make sure you are prepared for your face to face interview with knowledge of the company, the values and background of the owner for example. Act confident but also listen to others at the assessment day. Don't be afraid to be yourself!

    Experiences at the assessment centre

    Assessment takes place with other candidates, there are unlimited spaces so you're not fighting against each other for a place. You are shown an introductory presentation by managers from various branches, you then do a group discussion with metaphorical money about which charities you should invest in in front of management staff - this is to showcase your communication skills. You then perform role plays 1:1 with a manager to show how you would act in front of customers. You perform a small half an hour test in which you are allowed a calculator, you work out some percentages (easy ones) and then have to put a potential rota together given the information. Everyone has lunch together, which is provided. You then have a 1:1 interview with a member of staff which looks into more depth regarding sales experience, customer service experience and start dates and locations.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • 
  • Graduate Management Trainee - Enterprise

    5.0/5 | Interview date: March 2016 | Job offer? Yes |

    Was this helpful? Yes 23

    Sectors: Management

    Difficulty rating 40.0 / 100

    Interview process

    First step was a 45 minute phone interview. This was informal, but did include several competency based questions. These included: 3 things learned about Enterprise during your research, describe yourself, why you want the job etc. Was told at end of phone call that I had progressed onto the next stage, which was the branch interview.

    Branch visit was a very beneficial experience. Consisted of an informal interview based on importance of customer service and past sales experience. Around 20 minutes of interview, then over an hour of touring the branch, observing employees operating within the branch, as well as going out on deliveries or pick-ups with other management trainees. This allows yourself to get a good feel for the job and the day-to-day activities that you will be partaking in.

    Most difficult question

    Most difficult question was to give an example of when you've made a management decision that you were not comfortable making?

    Interview tips

    Make sure to know a lot about the company and what they expect from their employees. Their careers website provide their desired competencies, and it helps to know what they are so you can relate your interview questions to them.

    Experiences at the assessment centre

    Assessment centre lasted from 9am to 4pm, with a lot of waiting around time. First exercise was a logistics exercise whereby you take the role of an assistant manager and have to plan a day at the branch based on info provided. Next was role plays, whereby you have to sell an upgrade and also deal with an angry customer who has damaged the car.

    Following lunch, group exercise where you have to argue your case as to why enterprise should invest in your provided charity. Finally was an interview. No competency based questions were asked, it was basically just to give feedback on the day and describe the job in more detail.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • 
  • Graduate Management Trainee - Nationwide - (Summer 2017)

    4.8571/5 | Interview date: September 2015 | Job offer? Yes |

    Was this helpful? Yes 20

    Sectors: Management

    Difficulty rating 80.0 / 100

    Interview process

    I think I applied for the position around June 2015. First stage was a telephone interview which lasted about 10 or 15 minutes. It was quite easy and the interviewer asked questions like "what are you doing at the moment?" and "What experience do you have in sales and customer service?" The next stage was a face-to-face interview at their head office based at Heathrow airport.
    This lasted around 45 minutes and asked competency-based questions such as "describe a time when you demonstrated leadership/flexibility/excellent customer service etc". He also asked questions about Enterprise to see if you knew much about the company, so do your research on the company history which you can find easily on their website.
    The next stage was a branch visit to the branch you applied for. This involved talking to all the employees and getting to know them and what the role is like. My advice is to ask lots of questions and be really friendly and positive. Ask if you can make a call to a customer or go out and pick a customer up with them.
    You also have an interview with the branch manager about why you want the job and what qualities you have that are relevant to the role. Again, use the same competency-based examples that you used for the face-to-face interview. Be confident, smile, keep eye contact at all times and give a firm handshake. The final stage was the assessment centre which is described below.

    Most difficult question

    The most difficult question I was asked was "tell me a time when you have been in charge and have had to discipline someone. What did you do?"

    Interview tips

    Do a lot of research into the company about their history and their values. Be passionate about the position and embrace all the challenges. There were a few things that I didn't do so well at the assessment day but they still offered me the position because of my positive character and likeability factor. So be positive, always smile and ask lots of questions at each stage to show your interest in the position.

    Experiences at the assessment centre

    I arrived and met the other candidates in the waiting room (there were 9 of us) so got to talk and get to know them. Then we were taken into a meeting room where we were told about the day and did a few icebreaker exercises. Nothing too challenging.
    First task was the sales and customer service role plays. The sales role play: I had to try and get the customer to upgrade their choice of car and close the deal there and then. Customer service role play: There was an angry customer who hadn't re-filled the petrol in the car he rented and I had to try and get him to pay for the fuel.
    The next task was a morning meeting where you have 20 minutes to read some fictitious information about sales targets and prepare a meeting to two employees. You are the manager and you have to motivate your team and inspire them to work hard and be the best they can be at customer service and sales. One of the employees will be really difficult and look dis-interested. They will do things like play on their mobile phone or put their feet on the desk so you have to 'discipline' them in the best way you think that will motivate them to want to work hard. Give all your energy to this task and be super positive and happy. This was my favourite task of the day as you can completely express yourself.
    The next task was a group discussion where each of you had an initiative and had to try and convince the rest of the group that money should be invested into it. You have a budget as a team so can only select 3 or 4 initiatives so it is important to be vocal and don't sit back and remain in the background. You have 20 mins to come to a decision. Make sure you don't loose track of time.
    Lastly you have a final interview with one of the area managers who have been assessing you all day. They ask you some final questions about yourself, why you want the job, want you think you can bring to Enterprise, and some other things about competencies again. To be honest, at this stage the interview isn't that hard because you have already come so far and know about the company and its values so you are unlikely to go blank. They are really good at responding to you. I found out if I was offered the job the next day.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 4/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • 
  • Graduate Management Trainee - Nationwide - (Summer 2017)

    4.8571/5 | Interview date: April 2015 | Job offer? Yes |

    Was this helpful? Yes 25

    Sectors: Retail

    Difficulty rating 40.0 / 100

    Interview process

    First was a phone interview which was questions about work experience and why I wanted the job. Then I had a branch interview to meet with the team of the branch I'd be working in and the manager there to see if I liked it and if they'd get on with me. After that I had the assessment centre which was from 9 until about 3. There were 7 of us there, 4 for the grad scheme and 3 for internships. The area manager of the area I'd applied for was there and took me for all of my different assessments. First was a group exercise where we all had a project to pitch and a budget so we had to choose between everyone's projects. Second we had to do a day in the life of a manager so had a load of sheets with different information and had to make a schedule for the branch for the day. Then we had a one-to-one interview with the manager about situational role-play to see how we'd interact with customers and if we had the people skills required. Finally it was just an interview about why we wanted the job, and a chance to ask questions about the role and the company. It was a really informal assessment centre and everyone was really approachable. They gave really good feedback on performance too, followed up by more feedback in the call offering the job.

    Most difficult question

    The most difficult questions on the phone were about relevant experience as I'd never done anything similar before. I just highlighted transferable skills and tried to make experiences relevant. In the assessment centre the day in the life of task seemed to be difficult for everyone but I did it in about 15 minutes and was told it was a really good way of doing things. I think there's a variety of challenges that depend on all different skills so you just need to be ready to adapt quickly and turn things to your advantage.

    Interview tips

    Have a list of skills and experience written down for your phone interview so you have something to answer with in the situational questions. Be friendly and approachable, they're laid back and want people that fit in personality-wise not just academics. They really value social skills.

    Experiences at the assessment centre

    The first task was the group exercise. We had 30 minutes to pitch our case and argue it to the group. Once decided, the group had to nominate spokespeople to take the decision to the managers who questioned the decisions and asked us to justify them. I was nominated as spokes person but it wasn't too intimidating. They just look for people who get involved without talking over other people.
    The day in the life of task was about 30 minutes then once you'd made the schedule you had to present it to the manager and justify it, along with get asked questions which may indicate flaws that you hadnt thought of in the plan.
    The interviews and role plays were quite informal and they gave really good feedback.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 4/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • 
  • Graduate Management Trainee - Nationwide - (Summer 2017)

    5.0/5 | Interview date: April 2015 | Job offer? Not yet |

    Was this helpful? Yes 13

    Sectors: Customer Service

    Difficulty rating 60.0 / 100

    Interview process

    The interview involved three stages. I first applied around the end of January time. I applied online, which I found really easy, and the application really excited me and put me at ease. Note, do prepare your CV before hand if you haven't because you do need to submit this too. Approximately no longer than two weeks later, a talent acquisition coach contacted me via email asking me if I may partake in a telephone interview. He submitted via email a time, a date and contact information in case I had any problems which I found really helpful. My date came around and the interview involved a few competency style questions and an opportunity to ask any questions. I got through to the next round which involved a one on one with the talent coach I had spoken to on the telephone. It was a really great experience, and you find everybody is so lovely and helpful. Remember do prepare yourself some questions...they love to see that you have thought about your career with Enterprise and have a genuine interest in the company. The one to one, involved again competency style questions and again was an opportunity for you to get to know the company a better, and also it was great to ask the talent coach more questions too. From there, I was informed that I had got through to the next round, which involved a branch day visit. This was again fabulous for me because I got to actually see what a day would be like in the branch I would be working at, if I were successful. Again, everybody was fantastic and so keen to help you and show you the role. I think this is what I love about Enterprise the most, that everybody genuinely loves their job and they all work so hard! and if you show a desire to work hard and progress you really appeal to people. From this stage, I was then contacted and asked how my branch day went, by the talent acquisition coach who set up my recruitment process. He informed me I had made it to the final stage and would be going in for a group assessment, He emailed me all of the details of time, date, what I would need to bring with me. I had this a couple of weeks ago and again it was great. I arrived a little earlier and was greeted by a big smile from one of the HR assistants who showed me through to their staff canteen. The assessment day lasted 9-2 so at that time in the morning there were plenty of people in and out of the canteen making coffee and chatting to you, which really put me at ease. Even one of the assessors walked through and was chatting to me, while he was making his coffee. You will find this...everyone is just so friendly. As we all arrived, we were shown through to a conference style room. We were given a brief run down of the day, and met the other talent coach who was also involved in recruiting us. They gave us a brief overview of the organisation, what is expected, what they hope we will learn, why working for Enterprise is so great. Which I found great, because sometimes it's nice to have that 25 minutes to just compose yourself in such a nervous situation. After this, we did a short Q and A where we got to meet three regional managers. Again..ask questions! come prepared! After this, the day was split over four tasks. First was a grouped task, this lasted about an hour. Again we got to me more senior members of Enterprise and ask more questions. This part I found great, if you listen to a lot of their stories, they all started off in your shoes and they are perhaps the most understanding, engaging business people I have had the pleasure of meeting. From this, we were then taken back into the canteen, where we (the other candidates) were just chatting and interacting and waiting for the next stage. I found it great that they allowed this to happen, because if you get the role, you make meet these people again, so its great to form relationships at this stage. From this, we were each taken one by one and got to do a one on one meeting with the area manager. Again, let your skills shine and be yourself! it really helps. From this as we all finished up, it was dinner time. Again, use dinnertime as an opportunity to chat and have fun, be yourself, but be professional. It was great to be in a room with so many ambitious people and hear their journeys, and you find they are genuinely really interested in hearing about you as well. From this...after dinner,we were taken in groups of three and did an assessment style paper. After this we came to the final stage, which was a more formal style interview with another area manager. This stage is great as it gives you a real opportunity to sell yourself and 'seal the deal' as such. And also meet and engage with somebody who was in your shoes a while ago, and hear about their experiences. All I would say from the application process at Enterprise, is use it wisely! I genuinely want to work for the company...so if you feel the same, don't waste your opportunity! make sure you get all the information you need and don't have any hindsight!

    Most difficult question

    I don't think any of the questions are necessarily difficult at Enterprise. A lot of the tasks, questions, assessments are competency based and problem solving based. They want to see that you understand the power of excellent customer service, you are a team player and that you can take on responsibility without being asked to...and, that you are willing to work hard! Or this is how I felt. Nothing seemed to be there to catch you out and trick you and they seemed to be so keen to want to put you at ease and bring the best out of you! which is great...cause I've had other job interviews for other companies where this has not been the case. With Enterprise, their company profile and the reviews I've read...speak very true of them! this is truly an amazing company. Remember this.

    Interview tips

    Just listen to what you have been told, relax and be yourself. They want to see the best in you, and everything they do will be done to make you feel really comfortable. Get to know the people at each stage, as you may potentially be working with them, so you may as well form a great bond! And just smile, be genuinely happy to be there...you should be! they're a great company! don't be like me and build it up and get yourself all nervous and stressed, there's no need! These people are amazing.

    Experiences at the assessment centre

    As touched upon earlier, there were a good varied amount of assessment tasks which tested your core skills of communication, competency, customer service, problem solving, work ethic, your interest in the company etc. This is great, as it shows you exactly what you will be doing on a daily basis with Enterprise and how you will be expected to interact with your co-workers and senior members of the team. It seems that when you work at Enterprise...you make friends for life...so I definitely have my fingers crossed for this role! Hope any future applicants have found this helpful.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5
  • 
  • Graduate Management Trainee - Nationwide - (Summer 2017)

    4.5714/5 | Interview date: April 2015 | Job offer? Not yet |

    Was this helpful? Yes 7

    Sectors: Management

    Difficulty rating 60.0 / 100

    Interview process

    After filling in a straight forward application form online, I was called by a women from the recruitment team and had a 15-20 minute phone interview which was not too testing.

    This basically was a chance for me to give example of previous experience which I could relate back to this job role. So I was asked questions about my CV such as 'Why did you chose your degree?' and other customer service based questions. This was not difficult and I was also told about the application process and what it would entail.

    After the phone interview I received an email inviting me to a face to face interview which would last about 30-40 mins and would be full of competency based questions - most of these were customer service based, sales related, team work related etc. I was also asked if i had any questions for her (so definitely ask some). The whole process is well explained and once I had arrived home I had already been asked to attend a branch visit. This is the next step and lasted for 2 hours.

    I went to my local branch and shadowed a worker there... she showed me around the branch and explained what goes on there on a regular day. It was good to see where i could be potentially working and what i would would be doing! After this i had another 20-30 minute interview with the branch manager which was very similar to my first face-to-face interview (similar competency questions). A few hours later i received the call to invite me back to the assessment centre which i now have in a few weeks time!

    Most difficult question

    "Describe a time you had to change your priorities."

    Interview tips

    Make sure that you have rehearsed some answers to competency questions surrounding team work, customer service and sales.
    Show passion towards to company and a willingness to learn within the ranks.
    On activities such as the branch visit, get involved with everyone and don't be shy! everyone was so friendly and really interested in me and what i was doing so that made it a lot easier for me!
    Ask as many questions as you can and show real interest

    Experiences at the assessment centre

    Although I have not yet attended the assessment centre I have been told that it will include...group activities, role plays and another one to one interview with the area manager...

    This is a whole day process with a 24 hour turn around on the decision.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 4/5
    • What was your overall impression of the selection process? 4/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 4/5
    • Did you want the role following your interview? 5/5
  • 

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