Enterprise Rent-A-Car - Graduate Trainee Manager Interview Questions & Answers

4.2142744/5based on 16 reviews. Ranked 173 out of 348 companies

Difficulty rating 6 / 10

Interview experience

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  • Neutral 2/16
  • Negative 1/16

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  • Graduate Trainee Manager

    1.7143/5 | Interview date: February 2017 | Job offer? Not yet |

    Was this helpful? Yes

    Sectors: Management

    Difficulty rating 80.0 / 100

    Interview process

    I initially had a telephone interview which asked some basic questions like when I graduated and what I was doing. I was then asked to arrange a Skype interview for the following week. I have never used Skype so found the second interview a little uncomfortable and I could constantly hear my voice echoed from the feedback on the interviewers side. I didn't really see the point in a Skype interview as opposed to a face to face or extended telephone interview, especially as most of the questions asked I had already previously answered in the first interview. Because of this I got the impression I wasn't being listened to the first time round and thought that dragging out there questions over a two step period was unnecessary and a waste of time. I kept being told to adjust the camera and the signal kept cutting out, it was just a very awkward experience.

    Most difficult question

    I was asked to give an example of a time I gave great customer service so I gave an example of when I helped a blind wheelchair user around a supermarket and into her taxi which is obviously not in the contract of a checkout operator. I took some time describing in detail all the things I helped this customer do but my interviewer just dismissed it as something I should have been doing as part of my job anyway (far from the truth) and not relevant. At this point I decided to end the interview myself.

    Interview tips

    When they ask you to discuss what you thought about the values of the company make sure you mention the customer service one. When I got asked I got the impression that I did not need to list all 7 values as we were on limited time so I only addressed a few and gave my opinion on why I agreed with them but this again was dismissed by my interviewer who pulled me up on "forgetting about the customer service value" (I wasn't aware there was a quiz?)

    Experiences at the assessment centre

    Unfortunately I did not make it this far. I have heard good things about the company so I was disappointed my experience wasn't a good one, I guess it all depends on who is interviewing you.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 2/5
    • How well was the interview organised? 1/5
    • What was your overall impression of the organisation? 2/5
    • What was your overall impression of the selection process? 2/5
    • Did the interview reflect the overall values / culture of the organisation? 2/5
    • Would you recommend this company to a friend? 2/5
    • Did you want the role following your interview? 1/5

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