Dixons Carphone Interview Questions & Answers
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Customer Consultant
Interview process
Firstly completed their application form and personality test online.
The interview was a set of competency based questions such as "What is exceptional customer service and tell me about a time you have expereinced it"Most difficult question
"Describe a time when you did not do something properly or did something badly and had to re do it"Interview tips
Look up some competency based questions and prepare answers before hand. Go in with some notes of things you want to remember to say. Also make sure you understand the role you are applying for.Experiences at the assessment centre
It was individual interviews with myself facing the assistant branch manager(taking notes) and the branch manager asking questions.Interview steps
Interviews
- Phone
- 1:1
- Group / Panel
- Senior Management
- Video
Tests
- Numerical
- Personality
- Verbal reasoning
- Psychometric
Other
- Assessment centre
- Group excercise
- Background check
- Presentation
- Competency based questions
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Business Change Graduate
Interview process
Application was very straight forward - CV and cover letter. This was followed by a phone interview, a 5 minute (pre-recorded) video interview and an assessment centre.
The phone interview was quick and not too detailed at all - very straight forward. The video interview was 5 questions e.g why do you want to work here etc. - You have a minute to answer each.Most difficult question
Where do you see yourself in 5 years? Such a difficult question to answer for someone still at uni that has had little or no experience in actual workplaces.Interview tips
Really know the company inside out. The whole business as well not just the UK and know what direction they are going in. They have subsidiary companies in the Nordics so be sure to mention them. Also be confident and display that you really would like to work for DC - an exciting and innovative company.Experiences at the assessment centre
Day begins with basic introductions.
Then moves into a group task (teams of 3/4 join to solve a real-life business issue and create a presentation to give back to 2/3 interviewers).
This was followed by a personal presentation everyone had prepared (presented to 2/3 people).
Lastly there was a 3 on 1 interview which lasted an hour (1 candidate 3 interviewers).Interview steps
Interviews
- Phone
- 1:1
- Group / Panel
- Senior Management
- Video
Tests
- Numerical
- Personality
- Verbal reasoning
- Psychometric
Other
- Assessment centre
- Group excercise
- Background check
- Presentation
- Competency based questions
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