Dixons Carphone - Customer Consultant Interview Questions & Answers
Difficulty rating 7 / 10
- Positive 2/2
- Neutral 0/2
- Negative 0/2
Difficulty rating 60.0 / 100
Interview processFirstly completed their application form and personality test online.
The interview was a set of competency based questions such as "What is exceptional customer service and tell me about a time you have expereinced it"
Most difficult question"Describe a time when you did not do something properly or did something badly and had to re do it"
Interview tipsLook up some competency based questions and prepare answers before hand. Go in with some notes of things you want to remember to say. Also make sure you understand the role you are applying for.
Experiences at the assessment centreIt was individual interviews with myself facing the assistant branch manager(taking notes) and the branch manager asking questions.
- Group / Panel
- Senior Management
- Verbal reasoning
- Assessment centre
- Group excercise
- Background check
- Competency based questions
There are 3 stages pre-assessment centre: 1. Online application form, including competency question
First was a phone interview which was questions about work experience and why I wanted the job. Then
The initial phone interview lasted around 40 minutes, including time at the end for me to ask questi
1. Submit your CV and answer additional questions on Morrison's website 2. Invited to complete situ
After completing the online application, I received a letter inviting me to attend a group interview
The competency based interview included questions on the role- what do you understand about merchand
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