Decathlon - Customer Service Advisor Interview Questions & Answers

4.7252774/5based on 13 reviews. Ranked 65 out of 348 companies

Difficulty rating 6 / 10

Interview experience

  • Positive 12/13
  • Neutral 1/13
  • Negative 0/13

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  • Customer Service Advisor

    4.5714/5 | Interview date: May 2018 | Job offer? Not yet |

    Was this helpful? Yes

    Sectors: Customer Service

    Difficulty rating 60.0 / 100

    Interview process

    The staff were very helpful and relaxed, and the group sport in the morning put everyone at ease. The one-on-one interview was very much focused on you and your interests and sports experience, and experience in retail. There were no really tricky questions that you wouldn't get in any other interview.

    Most difficult question

    How would you deal with a difficult customer if you already had a long line waiting at the till?

    Interview tips

    Wear sports clothes, and prepare for group tasks which test your team building skills. Read the job description carefully before you go so you know what they're looking for. Be energetic and friendly.

    Experiences at the assessment centre

    Decathlon

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 4/5
    • How well was the interview organised? 4/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 4/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5

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