Capita Business Services Interview Questions & Answers

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Difficulty rating 8 / 10

Interview experience

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  • Case Handler

    2.1429/5 | Interview date: September 2013 | Job offer? No |

    Was this helpful? Yes 25

    Sectors: Customer Service

    Difficulty rating 80.0 / 100

    Interview process

    I was initially asked to fill in a series of tests online. I filled them in. They consisted of a basic input information, an aptitude test and a Microsoft competency test. I did all of them and secured a 90% average in all of them. Even with a time constraint, these weren't particularly difficult. Having passed the assessment, I was asked to attend an assessment centre.

    Most difficult question

    Starting with the computer competency test, it was essentially asking basic questions such as where is the status bar on excel or questions in the line of "Is it correct to state that Excel is used only to make tables?"

    The input information was a little challenging because you have to input numerous amount of details under a time pressures. Other questions include spot the mistakes in the already completed data form.

    Finally, the aptitude test was rather fun. difficult questions included where do you use the word "whom and who" and calculate the following equations 1/2 times 1/6.

    Interview tips

    Do your homework and know the basics very well. When asked the fundamental questions such as "why do you want to work here", "why shall we hire you", "give an example of your communications skills in practice" and "how would you describe the company" make sure you have answers at the tip of your tongue.

    Other than that dress smart, arrive early and be polite.

    Experiences at the assessment centre

    The assessment centre was held in a nice hotel. We were welcomed and offered tea and coffee. After a brief chat we were asked to conduct a phone interview after absorbing information from 3 documents. I did this rather well. Following this there was a break and shortly afterwards, we went through two further tests. The first one was picking out the mistakes out of a 2 sided A4 letter that was poorly drafted and second one was a bigger and more in depth Aptitude which contained similar questions as above. The document test and the aptitude test had the time restraint of 15 minutes each.

    Interview steps

    Interviews

    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video

    Tests

    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric

    Other

    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 3/5
    • How well was the interview organised? 4/5
    • What was your overall impression of the organisation? 2/5
    • What was your overall impression of the selection process? 2/5
    • Did the interview reflect the overall values / culture of the organisation? 2/5
    • Would you recommend this company to a friend? 1/5
    • Did you want the role following your interview? 1/5
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