British Heart Foundation Interview Questions & Answers

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Difficulty rating 8 / 10

Interview experience

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  • Paid Retail Sales Assistant

    5.0/5 | Interview date: July 2015 | Job offer? Not yet |

    Was this helpful? Yes

    Sectors: Charities

    Difficulty rating 80.0 / 100

    Interview process

    I was invited to an interview over the phone after applying online and completing an assessment. I was called about two days after I applied and there was a total of 105 applicants.

    The interview involved a meet and greet with the shop manager and the manager from another store. It took in total around 20 minutes and the staff where lovely to talk to, very friendly and welcoming. Immediately felt in my comfort zone.

    The first steps of the interview were a description of the company and what its like to work for them and what's expected of an employee.

    Following on from this the first question they asked was to find out if I was suitable for the role. This question was
    "Tell us about yourself?"

    The rest of the questions were to find out about what I thought the perfect employee would be and how I would manage a group of volunteers. What I would expect from them.

    After this the interviewer needed to see what I would except a successful shop to look and run like so she asked ' what would the key components be to a good charity shop'?

    After this I was asked if I had experience in being organised, meeting deadlines, dealing with customers and building relationships. This was basically looking at my employment history and educational history and providing examples.

    Another question they asked was
    "Where would I see my self In five years career wise If i got the job?" This was to see if I had long term goals and I was going to work hard at the job to rise up in the company and be a success.

    The next question I was asked is "How would I increase the stores sales"

    The final question was "so why should we hire you" This was a chance to make myself stand out above the other applicants and make the remember me when they come to choosing the correct candidate for the job.

    Most difficult question

    The most difficult questions were :

    "What would you say is your biggest weakness?"

    This question was difficult because an interview is all about selling yourself and to talk about yourself in a bad light is not going to get you the job.
    The best thing to do is to talk about a weakness you had and how you overcome it with examples to show you can develop as a person, learn new things and turn the negative into a positive. Another suggestion would be to say how you're weakness can also be a good thing.

    "Tell us about yourself"
    This question is hard because it can trick you into talking about your whole life story and family background when really they just want to know times when you've been successful and if you are a good match for the job.

    Interview tips

    The best tips I could give would be:

    Research the company so you know how it's run, what in involves, what the ideal candidate would be and the job culture.

    Visit a few of the shops so you can see the store layouts, how items are priced, what kind of items they sell, the working environment and how members of staff deal with customers.

    Look exactly at the job description and compare the requirements to your skills, so you can come up with examples to show your suitability and that you are prepared.

    Talk about times when you have offered great customer service and helped boost sales as this will really impress them and show you are good for the job role.

    Experiences at the assessment centre


    Interview steps


    • Phone
    • 1:1
    • Group / Panel
    • Senior Management
    • Video


    • Numerical
    • Personality
    • Verbal reasoning
    • Psychometric


    • Assessment centre
    • Group excercise
    • Background check
    • Presentation
    • Competency based questions

    Rating the interview

    • How would you rate the pre-attendance information? 5/5
    • How well was the interview organised? 5/5
    • What was your overall impression of the organisation? 5/5
    • What was your overall impression of the selection process? 5/5
    • Did the interview reflect the overall values / culture of the organisation? 5/5
    • Would you recommend this company to a friend? 5/5
    • Did you want the role following your interview? 5/5

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