Access Prepaid Worldwide Ltd - Service Centre Operator Interview Questions & Answers
Difficulty rating 4 / 10
- Positive 1/1
- Neutral 0/1
- Negative 0/1
Service Centre Operator
Difficulty rating 40.0 / 100
Interview processI got the interview through Reed. Initially, I discussed the role and whether or not I was suitable for the job with my recruitment consultant, then decided to forward my application to the company.
The interview with the company was just under 20 minute long. The recruitment team introduced the company briefly then discussed what I have done at university and part-time jobs, and skills that I gained in the past two years.
Afterwards, they asked me a few questions specifically about their products and services, and gave me a few scenarios and asked me how I would handle their problems. They also asked me how I could use my skills to relate and solve those problems.
Most difficult questionTo list 7 (or 8) important things about customer service.
Interview tipsMake sure to research the company and list the products/services offered and why they are different in the market. Prepare your answers, try use specific examples to relate to the skills required to demonstrate that you are a suitable candidate. Very important that you practise your answers before the interview.
And make eye contacts when you're at the interview to show that you cannot be distracted easily. Always relax and smile and just be yourself.
Experiences at the assessment centreIt was a one on one interview. I was interviwed by two ladies from the company's recruitment team and I was given time to relax and prepare myself before the interview started.
- Group / Panel
- Senior Management
- Verbal reasoning
- Assessment centre
- Group excercise
- Background check
- Competency based questions
The staff were very helpful and relaxed, and the group sport in the morning put everyone at ease. Th
I was initially asked to fill in a series of tests online. I filled them in. They consisted of a bas
Stage 1) Application process online: Asked some competency questions and had to attach CV. Stage 2
The interview involved three stages. I first applied around the end of January time. I applied onlin
The first stage was a telephone interview which consisted of: why this company? your skills? have yo
I was asked about my educational background, what I know about the website, and what I can do for th
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