Trainee Client Services Consultant

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Details

Description

We are TRANSPARENT. We believe in HUMILITY. We show RESPECT and TRUST. We offer EMPOWERMENT. We work with INTEGRITY.


These are LiFE Residential’s core values, which our business is built on. We are looking for a Trainee Client Services Consultant who can demonstrate these and wants to join a growing business that will help you excel in your career.


The primary responsibility of the role is to deliver revenue growth by instructing leads, through the servicing and provision of qualifying applicants for both sales and lettings, to each LiFE branch.

 

What’s in it for you:


·        NFoPP qualification funding

·        Industry training

·        Clear career development

·        25 days holiday + bank holidays + extra days for length of service

·        Company parties

·        Top Private healthcare

·        Reward and benefits programme

·        Employee of the month perks

·        Enhanced maternity and paternity

·        Team building events

·        Time off to complete charity work


About us:


The award-winning LiFE Residential are one of the UK’s leading privately-owned real estate agencies. Specialising in newly built luxury developments, we have unrivalled partnerships with global and national property developers, Galliard Homes and City & Docklands to mention a few. With 11 branches across prime London locations, and two international offices in Hong Kong and Singapore, we are always on the lookout for motivated, determined and tenacious team-players who are looking to grow with us as a business.


We have also set up our investment arm to the business, LiFE Ventures, which specialises in technology platforms within the property industry, enabling us to minimise lengthy processes and maximise enjoyment of LiFE for our clients.

 

 

Key responsibilities:


·        Service and qualify incoming tenant and buyer leads from the varying LiFE marketing channels, registering them on the CRM and then referring to the relevant LiFE team

·        General support to the lettings and sales teams

·        The ongoing tele-farming of LiFE and stakeholder databases

·        Pro-actively arrange face to face meetings with current and prospective clients for the UK Business Development Managers and LiFE Branch Managers

·        Support and service the 10 branches and Circa 3000 domestic clients

·        Foster excellent relationships with the branch & regional business development teams

·        Advise and support prospective tenants & clients on their London property search and LiFE processes

·        Advise and support Landlords and Vendors on their UK residential development investments

·        Understand and promote LiFE partner services & referrals at every opportunity

·        Represent LiFE at launches, exhibitions and client meets where required

·        Build and manage the relocation agent relationship database

 

 

Key Skills and requirements:

 

·        A keen and demonstrable interest in the London and UK property market

·        Consistently demonstrate LiFE’s core values

·        Experience in residential Lettings or Sales, or sales / customer service experience in a consumer facing role

·        Strong interpersonal skills to develop relationships with current and prospective clients

·        Have a proven record of providing excellent internal/external customer service 

 

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