The Champagne Company - Online Customer Service Assistant

Salary: £16,000+ dependent on experience negotiable depending on experience + benefits + Bonus + part-time
Location: West Midlands, Birmingham
Start date: ASAP
Sectors: Customer Service, Internet & Digital Media, Retail, Sales, Food & Drink & Catering

The Champagne Company is a Champagne retailer and fast growing business in central Birmingham supplying online customers who buy premium champagnes, wines and spirits online and customers within the on trade (wholesale - bars and restaurants).


The Champagne Company are the leading Independent retailer of several large Champagne brands as well as the only Krug Ambassade Online retailer in the world.


The position of Online Orders Assistant is for both a full time and a part time position and will be based at our offices in Birmingham. As an Online Order Customer Service Assistant, you will be answering the phone, speaking with customers who are calling to place an order of a product/s from the website, processing orders fully to completion, assisting customers with courier deliveries and being part of the Online Team.


The path of progression will be to a Senior Online Manager involving more aspects of customer sales, product stock and online website management.


• Excellent IT Skills.
• Knowledge of and an interest in wines / spirits.
• Excellent levels of customer service. Clear and well spoken with polite telephone manner. Ability to work effectively with a variety of customers.
• Excellent time keeping.
• Able to use own initiative and work well within a team environment.
• Supportive - demonstrating loyalty and commitment to colleagues and customers.
• Enthusiastic, proactive - anticipate problems and show initiative for generating new ideas to improve results.
• Flexible - willing to undertake a range of tasks for the effective running of the department/business and to work the hours required for the successful completion of tasks.
• Experience in an online customer services environment is essential.


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