Small Business Loyalty Advisor, EE

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Company: EE
Job Title: Small Business Loyalty Advisor, EE
Location: Tyne and Wear
Salary: Competitive
REF: J11606:NE
Sector: Telecoms

Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and with our network, named best in the UK, we connect for good. Since becoming part of the BT family, we've focused on creating a culture that makes EE an even better place to build a career. We're at the top of our game, and this is your chance to join us.

Your role as a Small Business Loyalty Advisor will be one responsible for acting as the main point of contact for customers wishing to join one of our brands, whilst delivering excellent customer service through direct interaction with them. Successful candidates will initially carry a target that is based on customer retention and the overall EE Small Business commercial objectives. The role is designed as an entry-level role, where you drive business growth by closing contracts.

Small Business Loyalty Advisor Package:

  • Competitive basic salary
  • World-class training and development opportunities
  • 25 days' annual leave (not including bank holidays)
  • Discounted broadband, mobile and TV packages
  • Share option and pension scheme programmes
  • Automatic enrolment into our 'Sales as Profession' community
  • Flexible benefits to fit around you

Small Business Loyalty Advisor Role:

  • Respond to both inbound and outbound customer enquiries in a timely and professional manner, promoting EE's products and services as solutions to any customer requirements
  • Proactively contact prospect data to grow and retain business for both of our brands (EE and BT), and work on a number of outbound campaigns to existing customers to seek up-sell opportunities
  • Deliver excellent customer service through direct interaction and conduct agreed call backs in a timely and professional manner
  • Achieve quality and activity targets through acquisition, retention and growth of customers in line with business rules, processes and commercial objectives
  • Complete customer requests for new/additional services with defined service levels and accuracy
  • Demonstrate ownership and accountability throughout all customer contact, representing EE in the best possible light to the business customer base
  • Achieve personal targets for sales volumes and other appropriate sales metrics, and contribute to team business efficiency targets
  • Take responsibility for your own development, working with your Team Leader to create an ongoing personal development plan, highlighting areas for development and being proactive in fulfilling any development needs

Small Business Loyalty Advisor Requirements:

  • Possess exceptional communication and interpersonal skills
  • Excellent customer services skills
  • Reliable and proactive
  • Highly computer literate
  • Self-motivated, with a strong desire to succeed
  • A team player, who can also work autonomously

Pareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

If you require this job specification or to apply in an alternate format, please visit the Pareto website.

 

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