Productivity Business Partner

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Welcome to Card Factory - and your opportunity to be part of our exciting future. As the country’s largest, independent gift and greetings card retailer with over 1000 stores, Card Factory is really thriving. As well as being a progressive, exciting and friendly company, we reward our people’s commitment and determination. 

Right now, we have a great introductory role to a career in retail, the role available is : Productivity Business Partner.

We are looking for a colleague with a passion for retail and an eye for detail who partners with all business functions to build, test, document, manage and evolve the labour model for Card Factory and its partners. Their knowledge and understanding of retail processes and procedures enables them to challenge current ways of working, support innovative thinking.


Main Responsibilities

  • Calculates the implications of business process changes on store hours and provides data to the Business Change Specialists; 
  • Works with their colleagues in the Central Operations Team to roll out trials once signed off - updates the labour model to ensure store colleagues understand and can take ownership of the change;
  • Investigates, sources and implements new technology that supports improvements in the labour management process;
  • Identifying process mapping for all retail processes working alongside the BCS’s;
  • Day to day management of the MyPeople system, including supporting development of the system, investigating store queries, system maintenance and updates;
  • Accurate deployment of retail hours accurately within the set timescales;
  • Development and implementation of the Card Factory Labour Model;
  • Accurate and Timely delivery of the Business Plan and Quarterly wage forecasts;
  • Evaluation and delivery of simplified reporting suite;
  • Scoping and sourcing of new Productivity Tools;
  • MyPeople manuals to be maintained and kept up to date with all new development’s;
  • Create effective communications to retail teams to highlight any business changes;
  • Scopes, tests, builds and maintains the labour model for the business, delivering accurate and timely Wage Forecasts for the Annual Business Plan and Quarterly Forecasts;


The Ideal Candidate

  • Highly numerate and able to explain data to others;
  • Manages to complete tasks by set deadlines;
  • Communicates clearly and in a timely manner;
  • Is organised and methodical;
  • Is approachable, engaging and flexible;
  • Strong excel skills and good working understanding of MSO apps is desirable;
  • Able to develop strong cross functional partnerships in the Support Centre and field;
  • Collaborates cross functionally to get the best result for the business;
  • Able to produces reports of Labour cost on new initiatives.


Card Factory

At Card Factory, we offer in-store and personalised birthday cards, and photo cards for kids and adults alike.

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