|Sectors:||Consultancy, Computing & IT, Science & Technology, Research & Analysis|
• Start Date: July 2018
• Location: London, Canary Wharf
• Duration: 1 Year (Industrial Placement)
• Closing Date for applications: January 19th 2018
• Assessment Centre: January / February 2018
The MIT team is responsible for the end-to-end service delivery of IT infrastructure and ratings systems to the business. IT co-ordinates activities across the department and other support teams and is comprised of both permanent and outsourced staff based across APAC, EMEA and the Americas.
We are looking for an intern to spend time across multiple IT departments within the London Office. You will have the opportunity to choose from a variety of areas such as security, operations, projects and more. During this time you will become familiar with IT industry processes and methodologies.
You will also partner with many different lines of businesses in Moody’s Investors Service and Moody’s Analytics.
Who we are looking for:
You will be on track to achieve a minimum of a 2:1 in a Bachelor of Arts or Bachelor of Science degree in Information Technology, or a related field. You will have experience using MS Excel, MS Project, MS SharePoint, MS PowerPoint and MS Word. You should have a working knowledge of IT industry processes, good communication skills, and an element of troubleshooting/diagnostics experience.
To apply for this role please click here.
Information Security With cybercrime and the threats they pose to Moody’s, we have developed an ongoing awareness and training program called InfoSafe. This program combines an number of initiatives and communication channels to deliver a simple and clear message about how we can protect our assets. You can help this team by using your Excel and PowerPoint skills to create detailed analysis on the outcome of some of the these initiatives such as Phishing Exercises, Newsletters, Management Summary Presentations and Training content. We would also need your detective skills in finding further stats and analysis from various companies such as Symantec, Splunk, PhishMe etc.
The application support team provides day to day operational support for business services and applications within our company. You will be part of a large global team based in Hong Kong, India, London and New York which also includes a managed service vendor. The team are responsible for ensuring that issues with an application in our portfolio are resolved and communicated in a timely manner. During your time with the team you will learn how to support our applications and workflows, liaising with our customers on the resolution and support the escalation process. Part of this will involve major incident management where the team facilitate and own the process for resolving high severity incidents which could range from printing unavailable to an office through to a data centre being unavailable. We provide communications to our stake holders and management to keep them updated on the incident. This role is fast paced as we work to tight time driven processes.
Additionally the team work closely with the application developers to provide data on areas for improvement and provide metrics on what issues have been seen on a monthly basis.
• Incident Management (including Serious Incidents)
• Problem Management – System improvements to prevent future incidents
• Relationship management – Liaising with our customers on service issues
• Continual Service Improvement – Providing data to help prioritise feedback on enhancements and issues.
• Problem/Request Management
• Request Management
• Service Description: Request Management aims to fulfil Service Requests, which in most cases are minor (standard) Changes - e.g. requests for technology, access to applications or requests for information.
• Governance of Request processes within ServiceNow
• Manage backlog of enhancements
• Manage Request EUX and the Service Catalogue
• Ensure adherence to SLO's and documentation of requests
• Prevent problems and resulting incidents from happening, eliminate recurring incidents, and minimize the impact of incidents that cannot be prevented.
• Incidents of all severity types are eligible for pattern assessment and Problem Record determination, as well as incidents impacting MIT and stakeholders
Moody’s Information Technology (MIT) is in the middle of a multi-year, multi-program, large scale IT transformation to enable a complex business transformation effort with a $250-300M technology investment. An IT Transformation Office has been set up to provide cross-program management services to enable, support and drive successful and high quality delivery of business value within the Strategic Roadmap Programs in collaboration with the Business Transformation Program.
The Transformation Office team supports the Moody’s IT Roadmap through alignment to programs and provides Project Management Office (PMO) services to track program progress, monitor risks through closure, identify dependencies and understands impact of change requests to ensure delivery is met on time, budget and in scope. The team also has a delivery focus for each application release from the System Integration Testing (SIT) though Go-Live as well as project managing the decommissioning of legacy applications as the Roadmap Programs applications are implemented into production.
Team members are based both in the US and UK and work collaboratively in order to ensure our objectives are met. The Transformation Office interact with program and project leads on a daily basis and the successful incumbent will work alongside and gain exposure to senior members of staff.
The London based Telecoms Engineering team deliver the services required to maintain and enhance the Moody’s global office phone systems. The team supports 10,000+ endpoints across 36 offices utilizing 6 global Cisco Unified Communications Manager clusters.
Working with the Telecom Engineering team would provide exposure to the following areas, design and architecture of a global phone system, understanding of the day to day support for a global phone system, support of a globally distributed call centre, telecom related projects including office relocations and new site integrations, managing an off-shore support team and managing & reporting for the end to end global telecom service.
End User Support
The London based TSA team are responsible for providing end user and project related support. We are responsible for responding to client requests by diagnosing and resolving problems that fall within defined guidelines and escalating more complex problems to other technical support teams and/or outside vendors where this is applicable. The TSA team work with clients in a variety of settings which may include providing phone or e-mail support remotely or from a central location, as well as providing desk side support.
Main responsibilities include responding to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems and, if necessary, escalating the problem to the appropriate level of expertise. In addition, the team monitor and manage client satisfaction metrics such as service level agreements (SLAs). On an ongoing basis, the team work to improve customer support processes and practices. The role of a TSA also involves assisting in the evaluation of new products and technologies and the definition of desktop standards, in addition to deploying these to the end user.
The IT Infrastructure Service Delivery team work closely with other areas of technology to deliver projects to the lines of business within Moody’s. The Project Management Office (PMO) comprises of project managers (PM) that are expected to manage medium to large-sized Projects and/or Programs that are medium to high-complexity, broad in scope, interdependent, and have medium to long term implementation time frames. The PMs work closely with product owners, architects, engineers, vendors/partners, and line of business stakeholders to deliver technology solutions in support of Moody’s strategic and tactical initiatives. Primary focus for a PM is to manage control scope, timeline, cost, risk, and communications throughout the project lifecycle in accordance to Moody’s PDLC framework.
Service Portfolio Management
This is new, innovative and exciting space looks at changing the way we work from a traditional IT setup to a service orientated organisation, where we view what we do in terms of the services we deliver to the business. Working in SPM will provide opportunities for developing your Project Management, Business Analysis, Reporting & Data Analysis skills, and help shape the way this is being built out in Moody’s.
Working at Moody’s
We have impact. So will you.
The views of each Moody’s employee matter and, collectively, those views contribute to our ability to serve credit-sensitive markets worldwide. Diverse opinions are encouraged and leverage the depth and breadth of experiences that our employees bring to work each day. We expect Moody’s employees to be accessible and collaborative and, in return, Moody’s offers a work environment that promotes intellectual curiosity, analytical rigor and collegiality. Our people and our environment uphold our core values of integrity, insight, intellectual leadership, inclusion and independence.
Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management. The Corporation, which reported revenue of $3.6 billion in 2016, employs approximately 10,700 people worldwide and maintains a presence in 36 countries. Further information is available at www.moodys.com.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.
Securities Trading Policy
Candidates receiving an offer to join Moody’s Investors Service or Moody’s Shared Services shall be required to disclose their securities holdings and those of their family members as defined by Moody’s Policy for Securities Trading. Such holdings will be reviewed by the hiring manager during the offer process to identify any potential conflicts of interest. Moody’s Human Resources department shall inform the prospective employee of any potential conflicts and remediation actions required. Any formal offer of employment is contingent upon the Candidate’s agreement to comply, in advance of employment, with remediation requirements identified by Moody’s.
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