Live Chat Specialist (French Speaking)

Salary: Competitive negotiable
Location: London, Central London
Start date: ASAP
Sectors: Customer Service

*Talented and Ambitious French Speaking Live Chat Support Specialist desired for fast-growing start up*


Introduction

Investoo Group is the leading lead generation company in the Forex and retail investment industry. The group is backed by online technology leaders Kinetic Investments and Optimizer Invest.


The Role

This is an exciting opportunity for a French Speaking Live Chat Support Specialist to join our fast-growing dynamic team in a financial company based in Monument, London. You will play a vital role in generating sales and providing excellent customer service originating from online chat and/or email. This role requires someone who can work under pressure and is swift in answering customer’s questions and chatting online. We are looking for a result driven individual who is highly motivated with outstanding interpersonal skills and possesses the aptitude to work under their own initiative.


Responsibilities

  1. Develop strong customer relationships and will be responsible to respond to customers through e-mail and chat to convert sales and upsell online trading or forex
  2. Build customer relationships as part of the sales process and manage the resolution process for all customer related issues
  3. Be positive, grammatically correct and enthusiastic in every communication with our customers—not just on email, but also on live chat
  4. Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather than through live chat

 

Key Requirements


  1. Basic understanding of trading industry
  2. Excellent communication, analytical, listening and organizational skills
  3. Excellent customer service skills and great enthusiasm for helping customers
  4. Must be an energetic self-starter with the ability to work both independently and within a team
  5. Excellent time management skills, attention to detail and the ability to multi task
  6. Must be Fluent in French & English and ideally another European Language



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