IT Helpdesk Analyst

Salary: £23,000 to £ 25,000 p.a. depending on experience + benefits
Location: London, Central London
Start date: ASAP
Sectors: Computing & IT

Based in the heart of lively Notting Hill, we are an award winning, global provider of legal content and information services. We seek people who are intelligent, possess an international outlook and can work with pace, in our fast-growing company. In return, we offer stimulating and challenging work.

Do you love solving problems that others can’t fix? Are you comfortable walking novices through complicated computer tasks? If so, we need you on our team as an IT Helpdesk Analyst! The ideal candidates will have experience explaining complex solutions to intricate problems and will thrive on helping people reach their goals. We’re looking for team-oriented, highly motivated professionals with background in IT.

This is a fantastic opportunity for someone with solid 1st line support experience to develop a long-term career with a fast-growing Company as an IT Helpdesk Analyst. The company also offers training and genuine career opportunities for those that excel.

You will have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. You must also be customer-oriented and patient to deal with difficult queries and personalities.


Serve as the first point of contact for everyone seeking technical assistance over the phone or email

Record events and problems and their resolution in logs

Follow-up and update customer status and information

Perform troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided

Walk the client through the problem-solving process

Escalate unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Pass on any feedback or suggestions by clients to the appropriate internal team

Identify and suggest possible improvements on procedures/ Training requirements

Job requirements

Proven experience as a help desk technician or other customer support role

Tech savvy with working knowledge of Microsoft and servers

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and resolve basic technical issues

Excellent communication skills

Customer-oriented and cool-tempered

BSc/BA in IT, Computer Science or relevant field

In return, we offer you a competitive salary and benefits package, which includes 25 days’ holiday, private healthcare, and pension scheme.

To apply please send your CV, and cover letter, via the link below.