Graduate Support Associate

Details

Description

Graduate Discovery Support Associate

£27,000 - £32,000 DOE

AI Legal Technology, Global Organisation

Central London

An excellent opportunity to work at the most exciting and prestigious Legal AI Technology company in London (and Globally). Our client has been named in Tech Nation’s prestigious Future Fifty list and are the recipient of two Queen’s awards. This market-leading, innovative organisation with ground-breaking technology, are looking for exceptional graduates to join them.

A Discovery Support Executive is the point of contact for existing customers, acting as the triage centre for all customer questions or issues. You will be responsible for ticketing, managing and solving all customer queries, either handling them directly or liaising with other departments in the business to provide excellent communication and customer service. You will enjoy managing accounts and seeing any potential issues through to a resolution.


This role is all about building rapport and cultivating relationships with our clients’ customers and prospective customers, who span from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. Once trained up, members of the Support team will have a high level of working knowledge of our clients products and will be able to explain how to use product features to solve customer pain points. The ideal candidate will be a real ‘people person’ with critical thinking skills and a desire to solve problems.


Responsibilities

  • Managing customer problems from start to finish and maintaining customer relationships throughout the whole support process
  • Responsible for communicating with the customer and answering their query, whether that is responding directly on simple issues or bringing in a Technical Specialist to assist further
  • Having a comprehensive understanding of the product
  • Understanding the individual use cases and needs of each customer


Requirements

  • Bachelor's or Master's degree in a scientific (STEM) or analytical discipline with a 2:1 or above (UK) or GPA of 3.5 or above (US)
  • Excellent interpersonal and communication skills, both verbal and written
  • Desire to work in a customer-facing role
  • Highly-detail oriented with a problem-solving attitude
  • Organised with excellent time management skills with an ability to prioritise effectively
  • Experience with customer-facing activities is desirable, but not essential
  • Prior experience of eDiscovery is desirable, not but essential


In return, the company offers:

  • A fantastic starting salary
  • Opportunity for immediate progression and world-class training provided
  • As they are part of a multi-billion turnover Cybersecurity organisation, there is unlimited room for progression across the businesses
  • A unique product used by 130 top Law Firms in the UK and 14 of the leading UK Law Firms
  • Modern, vibrant offices in the heart of central London


This is an exciting role that offers unprecedented growth and a generous starting salary at one of the UK’s fastest growing and most exciting companies. To take advantage of this incredible opportunity, apply now!!

Apply now

 

Apply now

Anderson Associates

Delivering Retained, Contingent and RPO services for our partners across multiple verticals and sectors and experience levels from Graduate to Executive Search.

Currently Employing

Sign up for job alerts - its free
GJ Standard skyscraper