Graduate Customer Support Analyst - Acturis

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Job Title: Graduate Customer Support Analyst
Starting Salary: £24,000 (increasing to £26,000 after 6 months)
Location: Birmingham

About Acturis

Acturis is one of the UK’s highest-rated and fastest-growing software companies. Founded in 2000, we provide a market leading, cloud-based Software-as-a-Service (SaaS) platform for the insurance industry. Over 20 years, the Acturis Group has grown to nearly £90m in revenues, has 840 colleagues in 5 countries, and clients in more than 40 countries around the world. Our recruitment model is to hire high-potential graduates with minimal experience and give them the opportunities to learn, develop, and build a successful career in technology. Through mentoring and coaching graduates, and by taking a dedicated approach to continuous professional development, we have built a unique and dynamic working environment that is unlike many other businesses. We are a proud to advocate a culture of recognition where good work is rewarded and celebrated. Moreover, career progression is based on merit and a colleague’s contribution to Acturis. Most of our leadership team joined us at graduate-level and many have progressed rapidly into the senior positions they find themselves in today.

The Role

As a Graduate Customer Support Analyst you will be working closely with our customers to ensure they are getting the most out of our highly configurable and sophisticated software platform. This position is essential to ensure Acturis continues to maintain its outstanding reputation as the business grows. The role is highly varied role and no two days are the same. Some of the responsibilities and activities you can expect on a day-to-day basis include, solving system and user problems, resolving all questions and issues relating to the Acturis system, advising customers on system functionality, helping customer to configure Acturis to meet their needs, identifying and gathering ideas for new services, testing new software releases, and visiting customers to analyse their needs and to spot opportunities for improvement. As you develop your skills and become an expert in all things Acturis, you will be handed increased levels of responsibility and your role will grow in complexity. As you progress, you could be responsible for planning and delivering high-quality and discrete projects. You could also be working very closely with some of our most senior customer contacts, and you may find yourself managing a team and resources.

The Person

You will be a self-starter who thrives when collaborating in a team full of brilliant and motivated people, with diverse interests and backgrounds. Everyone at Acturis has an outstanding academic background and we share a common passion for innovation. We don’t expect you to have experience with specific technologies, or have any knowledge of the insurance sector, we can teach you everything you need to know. However, successful applicants will have the following attributes:

  • A 2:1 or above in a STEM/ Technical subject (e.g. Mathematics, Physics, Computer Science, Engineering).
  • Excellent A-levels, ideally including an A in Maths.
  • First-rate problem-solving skills.
  • Logical, well organised and practical.
  • Confident and eager to take on responsibility and the ability to learn new skills quickly.
  • Excellent communication skills.
  • Client-focused with an ability to build relationships with customers.
  • The ability to work well as part of a team, seamlessly collaborating with others.

We are always keen to hear from talented individuals who are eager to kick-start their career in software. If you are curious to find out what a career with one of the fastest growing tech businesses in the UK could offer you, then please Apply through Graduate Jobs today!

Successful candidates will usually be contacted within 7 days of applying. Due to the high-volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants.

Please note Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. For further information, visit



Acturis are a dynamic organisation recruiting UK graduates, students & entry-level candidates.

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