Graduate Customer Service Executive



This role will be working for a boutique-style business based in Shore ditch! This business offers a flexible PPV streaming service that allows you to watch your favourite sporting, music, or business event instantly with no subscription commitment. They are looking for Graduates to join the team as a Graduate Customer Service Executive. My client is looking for an enthusiastic individual with an established interest in the digital or video production industry.

The Role

  • Ensure customer satisfaction and retain customers
  • Provide exceptional customer service through various channels (email, chat, social media)
  • Respond promptly to customer complaints and enquiries and escalate issues as necessary
  • Know their products inside and out so that you can answer questions
  • Communication with the product team, identifying areas for improvement based on customer feedback
  • This is a full time permanent role but will involve shift work due to live events across the globe

The Candidate

  • Availability to work flexible hours, some evenings, and weekends to cover live events to ensure customers will receive the very best service
  • The successful candidate will have a working knowledge or experience of dealing with various inbound client enquiries and use of various business systems which will allow them to hit the ground running
  • Huge passion for video production and technology to ensure they are passionate about the business and their role
  • To be extremely organised and have excellent communication skills will allow you to manage all responsibility's efficiently
  • Hold a degree in a related subject or experience in a similar role which will give you a basis of knowledge to build on
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